The lady I talked was very informative… The lady I talked was very informative and helpful if I had questions. She even called me back after work like I asked.

VERY POOR CUSTOMER SERVICE No part has arrived as promised for Tech to install. They have sent 2 different emails stating the tech will arrive at 4:00am to 4:45am. There is no email address or telephones that connect with live customer service...just a constant do loop of infinite call backs to the number on the reservervation confirmation. There is NO CUSTOMER SERVICE ! ! I have paid these people $49/ month then $59/mo, now its $75/month for a long time customer of over 10 years ! This Jasmine person writing responses has no clue of what she speaks. I type in my contract number, my address, my telephone numbers, zipcode and contract plan # and still no help...just an error statement to try back later ! RUN AWAY FROM THIS COMPANY. You can contact me to prove I am real ! CINCH better get my washing machine fixed or there will be no end to the complaining.

The agent who assisted me was very very… The agent who assisted me was very very polite and knowledgeable. I had lots of questions and concerns and she addressed all of them. It's because of her kindness, knowledge and patience that I enrolled four of my properties with Cinch.

30 day delay in starting is unfortunate The representatives trying to help me did their best, but Cinch's policy to not start coverage for 30 days leaves my new house without their coverage for over 3 weeks. While they did give me a discount to keep me from cancelling, other companies would allow a choice of start date, in my case, to coincide with the closing on my house. While their coverage should be great for me, this snag doesn't seem to have a purpose, and it does not make sense.

The company's response to my inquiry… The company's response to my inquiry was super fast. All of the packages were explained to me. I also, was given time think & review my package.