Never use this company. I don’t want to give any start. This is not company, they damaged my brand new house and now they are totally denied and I’m going to court. They don’t have service mind. I bought kitchen appliance from Canadian appliance source and these guys delivered those and damaged my house and products.

PLEASE DO NOT USE THIS COMPANY PLEASE DO NOT USE THIS COMPANY. This is by far the worst experience I have ever had. They communicate with you until they get your money and then stop answering your calls. My "2 day window" turned out to be me waiting for the movers to call, which they finally did late afternoon to inform me they couldn't move me in that window. And lo and behold, Heritage doesn't answer the phone anymore! Please please please do not give these people your money.

THEY WILL LIE TO GET YOUR BUSINESS After making many phone calls, I decided to go with Heritage Moving and Storage out of Florida. I spoke to Michael Edwards and he assured me that they were a family business and would provide me with excellent service. He also said that he would be our contact person throughout the whole move and could be contacted if we had any questions. So I gave him our inventory and told him that we were on the 3rd floor of the apartment building. He gave me a quote of $2497, which he said included everything, stairs, gas, toll , and taxes. Well, fast forward to the day of the move, October 6th, we did have an additional 10 boxes than anticipated, however, we were charged an additional $1968!!!! AND, the movers said they weren’t aware of the stairs so they charged us $600, which isn’t true, Michael was well aware of this. AND they charged us $269 for fuel when Michael told me this was included in the original estimate!!!! I tried contacting Michael the day of the move via phone and got his voicemail. He didn’t call me back but sent me a text stating he would look into this and get back to me on the 7th. Well on the 7th , I left several messages on the main number and Michael to no avail. Finally, at 5pm, I decided to use a different prompt , the prompt that states your wanting a new quote (previously I had been using the prompt where it states you have already scheduled your move) and the assistant Manager picks up (funny when they already have your business they’re not available but for new business they pick up). I told her my concerns and she had asked me the round trip mileage and when I was looking it up we got disconnected so I immediately called back, no one picked up and the assistant Manager didn’t even bother to try to call me back. SO FRUSTRATING!!! On the 8th, I left a text with Michael asking him to please follow up with an update regarding my concerns and he never got back to me. So much for “I will be your contact person throughout the whole move”. I called the main number using the “new quote” prompt and I got Jessica who was very rude and not helpful. I asked her to please have a Manager call me and asked for their name and she gave me some lame excuse that there are a lot of managers and she wasn’t going to list them all. She even hung-up on me without saying good-bye. As you can guess, I never got a call back from management. There are hundreds of moving companies out there PLEASE DO NOT USE HERITIAGE MOVING AND STORAGE out of Florida unless you want to get scammed!!!

Literally the worst customer service I… Literally the worst customer service I have ever experienced. When I told them I planned on leaving a 1 star review they said they would post the audio from the recorded call. I hope they do so people can hear how they treat people after making them wait 6+ hours outside of a pick up window they gave. They are completely unprepared to do the job, but completely prepared to nickle and dime you at every turn. My move was $900 more than originally quoted. 25% more than what I was told. Thats after I elected to sell a bedroom set. While loading the stuff one of the guys kept swearing and dropping f bombs the enitire time. I could not in good conscience ever recommend this company ever.

Worst move EVER The estimate came in way lower than the price we ended up having to pay (we were charged an additional $2500) even though all the information and size of the move was included in the estimate. It took us over 7 days to receive our first load of furniture and we still do not have all of our stuff. They never communicated when they would be there to pick up the furniture. After numerous calls on our end, they contacted me after 9:00 pm the night before the scheduled move to tell me that they would be by the next evening (Sunday) to begin packing up the pictures and TV, etc. After 6:00 pm and no word, I called again and was told that they didn't have time, but would be there between 10 and 12 the next day (Monday). 12:00 and still no word. I call again, the driver is on his way. 1:00, still no driver and no call. I call again, and was told that the driver would call me. 1:45, the driver calls and says he is on his way, he overslept. They finally arrived at 2:30 pm. After loading the furniture, they demanded more than the percentage identified in the contract and told me that the furniture would be delivered possibly on Thursday, but most likely Friday of that week. We had been told that it would be delivered the next day. Thursday comes and goes and no word from the company. I called and texted repeatedly until they tell me that they will be there Friday. Friday night around 6:00 pm and no word and no drivers. After repeated calls to both the scheduler and customer service, I am told it is too late, the drivers will stay in a hotel and delivere Saturday morning. Saturday morning and no call, after repeated calls to the scheduler and customer service, we are told one of the workers is sick and they will be sending the worker to a local doctor. They will be in touch to let us know if the worker tests positive for COVID or can continue with the delivery. Saturday night, no word on the delivery. After repeated calls to the scheduler and customer service we are assured that our furniture will be delivered on Sunday between 11 and 1. 1:00 pm passes and no calls from anyone at the company. After repeated calls to the scheduler and customer service, we are told that they drove back to Atlanta and are just now loading the truck to drive back to Florida and the furniture will be delivered that night no excuses. They will text us as soon as the truck leaves Atlanta. Crickets.... Monday morning and no word from the scheduler or customer service, after repeated calls, we are told that the truck has NOT left Atlanta but will be leaving that day. The drivers finally arrive Monday night after 9:00 pm. They are directed to stay at a hotel and deliver the furniture the next morning. Tuesday morning at 10:30 they arrive, but refuse to unload the truck until I Venmo the balance. In the initial unload, we realise we are missing several pictures, a bed rail and a king sized box spring. I contact the company immediately and tell them that we will be filing a claim. They promise to get back with me immediately regarding the missing items, they remember seeing them in the warehouse. I speak with the scheduler on Tuesday and he assures me that they will have the missing items to us by Sunday... Sunday comes and goes with no communication from the company. After repeated calls and texts to the scheduler and customer service, I am told that they will have a truck bring the missing items on Tuesday... I ask that they please be more consistent in their communication and updates. Tuesday comes and goes and after repeated texts, I am told that they cancelled the truck and that the items will be delivered this coming weekend. I have no hope that these items will be returned. This has been the worst moving experience we have ever had. I would NEVER recommend this company to anyone looking for anything longer than a straight move.