My moving experience has been awful. Find another company. My moving experience has been, by far, the worst transaction I’ve ever made in my life. It started off by being late when the salesperson with Standard Van Lines I spoke to told me that everything would definitely be picked up by a certain date so that I could book a flight. Turns out after I complained when they were late, customer service told me they never should have said that as they can’t guarantee pick up dates. So I wasted money on a flight, and the movers came about 8 days later. The next issue was that when the movers with Non Stop Moving finally did come, we came to find out that the salesperson botched my inventory by putting smaller items when the items should have been bigger (for example – I told him I had 20-25 plastic bins. He put those as small boxes, which is more than twice as small). This along with other mistakes caused my inventory cost to go from $3,900 to $6,200. When Non Stop Moving moved my belongings into the new house, as I’m unpacking I found that a bag of custom clothes were stolen, along with all of my watches that were in a watch box (which was taped up inside of one of the plastic bins – meaning someone went through my stuff). When I brought this up to the movers, all they could say was that “it’s not my responsibility” – how is it not your responsibility when you’re literally in possession of my items? When I called Non-Stop Moving about this, whoever I spoke to basically implied I was lying about what was missing and that there’s no way of knowing what was really in there. It’s been hard to get in touch with either company and whenever I finally do get in touch with them, they don’t really provide any help to rectify the situation. This all happened in mid-September. It’s not early November and I have yet to hear a thing from either company or claims. My claim was put in a month and a half ago and I’ve heard nothing. Expensive and sentimental items just gone with no way of getting them back. If I was to move again, I’m one of the laziest people but I would do it all myself rather than going through either of these companies ever again. This experience has wasted so much time and money.

Amazing mover! Us standard van lines were outstanding from start to finish. They were prompt and efficient with all responses on two continents. Every person along the chain was able to give advice, and nothing was too big a problem. In addition, we were operating within a very tight time frame. Highly recommended.

Worst experience ever Worst experience ever, they had me on schedule, but never showed up, they said they were sorry, we re-schedule but again, they never showed up, so I cancel the "service" and they said I was getting my money back in 7 to 10 days, 6 week already, I haven't get my money, they don't answer my calls, when they do, they transfer my call to another department but no one answer the call, I left at least 10 voice mails, no one returns my phone call, this lady Donna Rizzo right after they got the deposit, she never answer the phone again, WORST SEVICE EVER, DONT WASTE YOU TIME. I WANT MY MONEY BACK.

I contacted US Standard and set the… I contacted US Standard and set the date for our move. They didn’t show on the designated date and I thought I had been scammed. They had over $2000 of my down payment and I thought I had been taken! I tried calling them and left messages. No one returned my frantic calls! I was distraught and scrambled to make arrangements with another moving company that wanted $10,000 more then US Standard. So then I decided to rent a Uhaul and move our belongings to a storage unit and have it all moved at a later time because Summer is the busiest time to schedule a move. I was prepared to kiss the $2000 goodbye and learn a lesson. Two days later I get a call from a guy (who can barely speak English) who’s headed to my house “I’ll be there in about 45 minutes”. I asked who he was…”I was hired by US Standard to move your belongings”. He shows up in a Budget truck with another gentleman (doesn’t speak English) with all the paperwork. I was actually relieved to have movers there so I’m a happy camper! When I woke up that morning (on my blow up mattress and all my packed boxes piled around me) I thought I was going to be moving all my belongings into a storage unit (that I had rented on Saturday when these guys didn’t show). I ran to the Post Office to get the required money orders and didn’t argue the extra $488 (for all the packing materials on top of the $1700 for a portion of the balance that would be due when my stuff was delivered to my new home in Florida. Those two men wrapped up my furniture great! Foam wrap, bubble wrap, cardboard wrapped and shrink wrap with layers and reams of tape! They were lightening quick and hard workers. And then another guy shows up with another Budget truck (because the one they arrived in 2 hours before was full of a different households stuff! And they begin loading it up. So I ask…”will you drive down to Florida in this truck”? He says “no”, this truck will go to Chicago and be unloaded into warehouse”. I was confused… So come to find out…which was NEVER explained to me I swear…, my stuff now LOADED on the Budget truck, is driven to a warehouse in Chicago and UNLOADED to wait for more Budget trucks of peoples household goods (that will be going to approximately the same destination as my stuff). Then it will be LOADED up AGAIN onto a bigger truck and driven to another warehouse in the destination state to be UNLOADED so it can then be LOADED onto a smaller truck to deliver to my house to be UNLOADED! The fine print (that I was Deliriously happy to scratch my signature next to)…said I wouldn’t be seeing my stuff for at least 15 to 21 days. I’ve related this story to neighbors and friends and they ALL had horror stories about their moves “with professional companies”. They were all afraid to say anything knowing there wasn’t anything they could do except hope my move would proceed without incident. I’m 67 years old so the “short hair” they have you by is gray. I had no choices left. Other then never doing this again I hope this can be taken as a warning! If you have to hire professionals to move you…be prepared. If they say they will be there on Saturday…they are lying. If they say it will take about 3 days for delivery…they are lying. If they say they haul all the packing material away…they are lying! The stress of it could all be avoided if they were just up front about the details. I could have taken a nice leisure vacation had they just given me the facts. I might add…the 3 man team that showed up with our stuff…sweet guys! Only one spoke English. The other two just nodded and smiled. In the end I’m missing 2 garment boxes with keepsakes that I’m hoping will be found and returned. All the loading and unloading took its toll on our belongings! Items broken and boxes crushed. The moving business needs to revamp their way of doing things. Just tell the truth. We can take it.

Excellent service! Excellent service - waited and contacted to avoid hiccups and went above and beyond. Punctual, reliable, and completed the job quickly and without fuss. Very pleased