Avoid At All Costs I was looking to move and was reached out to by Samuel Goldstein at Trident Moving Services LLC (DOT #3951250 MC #1470573) on 09/14/2023. I put down a deposit for a move to WA from TN (bill of lading #6787703). A week later I was called by Justin for quality assurance, he was rude and attempted to tack on an additional $1,000 to the estimate. After explaining that I was under 300 cu. ft. and nothing had changed in the amount I was bringing and that I would not agree to the new amount, he hung up. I called back to talk with another customer service rep and I explained that Justin was rude and condescending and that the amount being moved did not exceed 300 cu. ft. and they kept the same estimate. My window for pick up was 9/27-9/28. I received calls confirming pick up dates from Southerly Van Lines (or Southern Elite Van Lines DOT #4083659). Jennifer from Southerly Van Lines told me that her truck would come on 9/28 first thing in the morning. They never arrived. I called multiple times and finally she picked up and told me she would reach out to her crew. At 2PM on the day of the move, Jennifer texted they would not be able to come and that they could come the next morning. I told her I have a flight the next morning and cannot change my flight because I have to begin work. I reached out to Trident and did not hear back. I requested a refund of my deposit and they said they will not refund me.

If I could give them 0 stars I would If I could give them 0 stars I would! They arrived 2 DAYS LATE to transport my furniture, and when they arrived at my new home with my furniture, they only brought half if it! I had to purchase an air mattress so I had something to sleep on until they arrived. I had to take extra time off work due to their negligence and poor planning. I didn't even receive a phone call to tell me they would be late. I had to leave several messages and got a call back 5 hours later with excuses for why they didn't arrive. Save yourself the headache and go with a company a friend or family member has had a good experience with. These reviews on here have to be fake!

Truly Excellent Service! Truly Excellent Service, friendly moving team, great value for money. The staff showed professionalism, quickly took out the goods and delivered them to the specified address. I will definitely use this service again without hesitation.

Very professional Very professional, knowledgeable, and curtious, I definitely recommend using them for your state to state move!!!

This is a BROKER and not a moving… This is a BROKER and not a moving company. They take a ton of money to call a moving company to set up your move and do not tell you. They charged me over $6000 more than they initially quoted me. When I initially booked, the rep indicated to me they are part of Bekins which is NOT true. I have subsequently learned that there is a legitimate moving company called Trident Moving Services out of NC which even reference this company and that they are not affiliated with them. (See attached photo) Even the movers that they hired to move me couldn’t believe how much they charged me. They took a fee of $5700 to just call a company to set up my move. On top of that, one of their employees, Justin, was extremely rude to me and laughed at me when I asked questions and said I was being difficult. Overall it was a horrible experience and anyone who uses this company will regret it.