Very Bad experience I called Deluxe Moving Company and after a few emails exchange and a few phone calls. I hired them to do my moving from New Jersey to New York. My decision was based on the excellent, 5 star reviews I had read online.My move was scheduled for Friday, July 31 at 2 pm. The distance between the 2 addresses is a little over of a 1-hour drive. The movers did not arrive until 8 pm that night. I had made several calls to the office and the excuse was that the team had gotten caught up on a previous job, but they were on their way to my apartment. I questioned the office team if the workers would still be able to do my move because of their delay and he simply said that “they are used to it and they will be fine.” I was forced to move my things outside the apartment, since there were other tenants coming in that same day. Also, we had an elevator reservation and a time limit to move things out, which were not obeyed. The movers finally arrived 6 hours later. They were rude, they did not wear masks and instead of starting to move the boxes, the supervisor wanted to discuss payment and fees. Unfortunately, at that point, I had already transferred them the full amount of the estimate. I just told him to please, start moving my boxes so we could get to the new address.The workers WERE NOT careful with my furniture and belongings and they seemed pretty upset to be working such late hours. After they had been there for about 1,5 hours, I informed them I was driving to the new address to wait for them. The new tenants were already occupying the old address and I kindly asked them to let the movers finish up removing the last things. I was later told by the new tenants, that the movers kept asking for food and beverages.I arrived at the new address at around 10:30 PM and waited in the car for the truck to arrive, since I arrived at a totally empty house. At11 PM I receive a phone call from the truck driver saying that he was heading to the Company’s garage and he would not deliver my move that night. I am now being left with no place to sleep, no clothes, and completely neglected at 11 PM on a Friday night after having waited for over 6 hours for the moving crew to arrive I tried calling the company’s office and could not get a hold of anyone.I had no choice but to book a Hotel and spend over 300 dollars to have a place to sleep. I sent a message to the company saying that I wanted my move the next morning, no later than 9 AM and that I wanted a different crew. The same team/ crew/ men arrived on Saturday at my house at around 11:30 AM. They were awful. They were not careful with my furniture, boxes and belongings, were not wearing masks. Many items were damaged, dirty, and ruined.At the end, the truck driver asked for more money which I refused to give him. I had to ask him to leave my house or else I would call the police.The man was EXTREMELY upset, screaming, asking for tips for his guys and did not want to leave my house.I had to lock myself into the house and waited several minutes until they finally left.The office team was aware of every single detail since I was communicating with the company’s office throughout the process. A week later, I send the company a report, including pictures of all the damaged items, receipts for all my expenses and a detailed description of my experience. I asked them to reimburse me for my expenses and to replace/ fix the other damaged items. On 08/26/2020, almost a month after the moving, I posted a review on Yelp since I did not have any solution yet. I had tried contacting them in many ways but got no response. After the review was posted, they contacted me threatening to sue me for defamation. Furthermore, they conditioned coming to my house to fix/ repair/ clean my damaged things, only after the removal of my review. They insisted that in order to have my items fixed/ replaced and my reimbursement processed, I would have to remove the review I wrote about the company on Yelp. I had given them many chances to do the right thing. I told Deluxe Moving Company I would be more than happy to make an amendment to my review if and when we come to a satisfactory and fair settlement. Unfortunately, that never happened. To this date, I am left without a solution. Ironically, my move was scheduled thru emails whose subject line was Deluxe Moving Reviews. They have sent me all 5-star reviews about their company when I first contacted them about my move, and they were the very reason why I decided to work with them. Sadly, my experience was nowhere near the ones described on the excellent reviews, so much like everyone else who has provided them with a review so far, I should be allowed to do the same even if I don’t have any good things to say. Please, hire a different company.

Guys were pretty quick so we have… Guys were pretty quick so we have everything organized.My wife and grand mother packed everything for 3 days and this guys moved it for couple hours and plus driving time,isn't it amazing.Thanks for service

That's was real PRO That's was real PRO, they worked like crazy , how it's possible to all the time on front, make it easy to jump all 10 hrs. I was preparing everything for 10 days and this guys moved everything in couple hrs. I was sure it will take forever for them and for me ))) . I will definitely recommend this guys just make sure Andrew will arrive.thank you

I had all my boxes and furniture ready… I had all my boxes and furniture ready so guys just had all this load to truck and deliver to my place , I could did everything by my self but just couldn’t handle so many moving staff to move. My wife wasn’t sure about how it works so we had no ideas how to make it in right way. I hope next time will get more time for this and learn how to move things nicely and safely, thank you

Guys did a perfect job Guys did a perfect job, I have just to thank for really organized service. Mark and his team were superb by doing and packing all we have and move before storage closed.Thanks anyway