The manager at this facility is very… The manager at this facility is very polite and professional. Got me in and out quickly. The only feedback I have is for the call center, when renting units, a better knowledge of the facility would be helpful. I unknowingly rented a space that was unmarked so when I arrived after hours I spent an hour trying to find it.

Secure Self Storage, El Paso TX I have storage in El paso, TX at the Will Ruth location since 2019 and Kim is ALWAYS AWESOME. This place is the best place I've had a storage unit. Kim always makes me feel welcome, even over the phone and is always polite and very very sweet, everyone includingmyslef have some hard times and they always work with you and I've never had a storage facility work with me like that. If your in El Paso and need a storage unit for any size, this place is my #1 recommendation. THIS PLACE IS TRULY AWESOME 10000%!

Absolutely delighted with Vickers Street storage site I have leased a unit for over 6 years on Vickers Street in Colorado Springs. The staff is extremely respectful, gracious and simply said... outstanding. I appreciated their attention to keeping the site clean and well monitored. Even though I was an end unit, there was so little dust that had come into the unit over a 6 year period! I was astounded and very much delighted that my storage boxes didn’t have dust on it. Units are well designed & staffing keeps common areas immaculate. Excellent and experienced staffing makes this location rate above all others. Thank you for hiring the best people. I was always greeted with a smile. Lisa B

Service is just average Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local staff is pleasant. Several interactions with area manager not so much. I am sure some people struggle with the covid pandemic situation and possible job problems. No offers of help have been forthcoming. Just a notice your rate is going up on your anniversary.

It seems to be a common practice for… It seems to be a common practice for storage companies to raise the rent without explanation. It's a hassle to move out over a few dollars, so they get away with it. I retired from a profession that requires honesty and truthfulness, so to me it's disappointing when a business (the management) profits from smarmy practices. Typical unprincipled landlord mindset. They don't care what is thought of them nor appreciate their tenants. Yes, they have legal and tax problems and regulations but that doesn't justify the lack of transparency. They could at least offer some valid reason for rent increase for the sake of understanding by the tenants. Otherwise, may they some day find greater meaning and purpose for their lives as human beings.