Broke our stuff and overcharged us. Broke our stuff and overcharged us. Our stuff fell off the truck, the last movers showed us pictures, and Chuck laughed it off and said we did not buy the insurance. It was gross negligence on their part. Also was over charged after they said they were not ready to deliver our furniture. Added 500. Wow, highly recommend using anyone but Raineir! You definitely want to go with someone that won't brake your things and overcharge you with the hidden fees.

Truly excellent service Rainier coordinated a complicated small move with tight deadlines across a tough border and hit every nail square on the head. Chuck was amazingly helpful in getting us to understand the choices and challenges and then overcame every difficulty along the way to a perfectly-timed white glove delivery. They clearly have the right partners and contacts to make things happen. We do need another cross-border move soon and we will use Rainier again.

Move from California to Victoria went very well I moved half-way around the world at the end of 2021. It was a hard time to manage international shipping but Rainier was very responsive every step of the way. Their partners both packing in California and unpacking in Victoria were great. They were all respectful working in our home and worked hard. We shipped a whole house of stuff and all arrived safely except 4 plates, a vase and a 1 inch gash in a sofa. The only reason I did not score them 5/5 was because the it all took longer and cost a little more than we had all planned. I don't think that was Rainier's fault, but it was a long process.

Rainier Overseas Movers to the Rescue In December 2022, my wife was diagnosed with cancer, we moved from Guam to Seattle for treatment. Throughout 2023, she courageously went through all her required treatment. However, in the latter part of the year, doctors advised us, the treatment wasn't working and she had months to live. On January 10, 2024, my loving wife and best friend of 32 years, and the mother of our two sons passed away. During the last few months of 2023, I searched out moving company's for quotations to ship our household goods and car back to Guam. I narrowed my search to two company's Rainier and Navis. Both company's provided me with reasonable quotes, as I thought, for door to door service with Navis being the cheaper of the two. When the time came for the move, Rainier wasn't available on the day I needed, whereas Navis was, so of course I went with them. They came and their movers were nice respectful young and rather quick about the job. Everything was going well, as I thought. After returning to Guam, and laying my wife to rest. I called Navis to find out the status of my goods. It was at that time, I discovered that the quote they provided me was not door to door, but door to the port on Guam. So apparently, I was responsible to transport a 20ft container from the port to my house. And adding further insult, he told me that my goods required a bigger container, and the cost would be $16,500 and it still would not be door to door delivery. I told him there were many transport companies on island he could have coordinated with but he claimed he called and emailed but never received any responses. So despite all my sadness and depression of losing my wife, and having limited funds, I reached out to a local company named De Witt. They told me they never received a call or emails from anyone from Navis. They then advised me to call Rainier Movers, as they were a company who they have done business with for years and never had any issues. So I called Rainier again and spoke with Chuck Crosslin. I am not sure what his title is with the company, but today he is my Guardian Angel. I explained the whole situation to him and within a week, he fixed everything. Here's the most ironic part of it all. Navis charged me only $2,900 for the work they did, while Rainier charged me the difference, to pick up my goods from Navis and to ship it to Guam, all for the same price of what they originally quoted me for. So where and what was that extra $6,000 plus charge for. In ending, me and my sons are now at peace, albeit bittersweet, knowing that our household goods that contain all of our furniture that my wife picked out, to include all of her personal effects, that we can receive and hold onto as special memories, of their mother, my wife and best friend. Thank you and God Bless you Mr. Chuck Crosslin, our Guardian Angel. And Rainer Overseas Movers.

They did an outstanding job They did an outstanding job, we moved from Georgia to Guam and everything arrived on time with no damage. The representative, Chuck, assigned to our move did a great job communicating with us and making adjustments when our move was delayed.