Start to finish Start to finish, a very impressive experience. From initial contact to scheduling to POD delivery/shipment, etc., really well done. Great communication as well.

All good till final pick up Everything went smoothly till final pick up for empty container, it was supposed to be $60, somehow I was charged $139. They told me because I requested pm pick up so I had to pay extra which was all the lies. One of customer service advisors told me i can request pm pick up (no date was changed), free of charge, apparently it was a lie. Never trust customer service verbally, always request a written emails!

No hassle moving No hassle moving. Once loaded we only had to arrange for unloading at the destination. Very easy move.

The pods wasn’t to clean and stink Make sure there cleaned better and not so stinky and the old 12 ft they sent was really bad,but the drivers were very nice and respectful all 3 guys and yes I cleaned my pods out good!

3rd Time and they’ve all been a charm! I’ve used PODS on 3 different occasions, and customer service is always at the forefront of each employee. This time was no exception. In particular, I would like to praise Benjamin, who delivered my POD to my home in Florida after a long, safe travel from Hawaii!. Benjamin provided lots of good insights and helpful hints on PODS placement in my driveway, opening the container after shipment and what the final pickup process would look like. Not planning to move again for a while, but if I do, I will be back!