Stay Away! Payment Depot also know as Stax or… Payment Depot also know as Stax or Fattmerchant ... I cancelled my service months ago and have the signed cancellation form in my hand and they continue to charge me. They also did the bait and switch from the processing terms that I signed up for. Originally offering a very appealing competitive rate and then raising their fees, tacking on PCI Compliance fees, statistical package fees. Things that other companies include. Seriously? Charging me to get the stats of my account? Overall just a joke of a company and borderline fraudulent. STAY AWAY!

Payment Depot is so easy Payment depot has been extremely easy to use with great help when needed (although you most likely won't need any help once everything is set up). Our rep Andrew Winscott has been extremely communicative and a pleasure to work with. Highly recommend

Horrible Customer Service & Business Practices Run As Fast As You Can!! I am writing to express my severe dissatisfaction with Staxx's handling of a critical financial error and the unacceptable level of customer service provided. An incorrect EIN led to the wrongful withholding of $6,388 from our funds, a mistake that demands immediate correction through your action, not merely by contacting the IRS as incorrectly advised by your team. The necessity for Staxx to amend this via IRS Form 945 and to process a corrected 1099 form underscores the critical role you play in resolving this error. This issue is compounded by the abysmal customer support experience. The absence of accessible, live support and the delayed, unhelpful email communication reflect a gross negligence towards customer care. This approach not only hinders timely resolution of urgent issues but also showcases a stark disregard for the impact on businesses relying on your services. Moreover, the experience of escalating fees without transparent communication further exemplifies the lack of respect for client relationships post-sale. This, combined with the inability to address critical financial discrepancies promptly, is unacceptable. Immediate demands include: Correct the EIN error and ensure the $6,388 is refunded promptly. Overhaul your customer service protocols to provide immediate, effective support. Conduct a transparent review and refund of unjustified fees. The resolution of these issues is non-negotiable. Staxx's failure to provide adequate support and manage financial transactions responsibly compels me to take further action if not addressed. The importance of rectifying this situation cannot be overstated, as it affects not only our business but the trust in your services.

Outstanding Service! Payment Depot always had someone I could talk to if I had questions and the merchant side of things was super easy to set up with extremely reliable service. Their fees are a little higher than other providers but it's well worth it when your card payments are on-time and you're provided a breakdown of each payment every month.

The changeover was quick and seamless The changeover was quick and seamless. Card Processing Machine was the latest model and brand new (not refurbished like some Merchant Service providers). And we are saving Money on processing fees versus our old processor. Deposits are quickly deposited into bank with no delays. I am satisfied with Payment Depot.