Outstanding Service! Payment Depot always had someone I could talk to if I had questions and the merchant side of things was super easy to set up with extremely reliable service. Their fees are a little higher than other providers but it's well worth it when your card payments are on-time and you're provided a breakdown of each payment every month.

Excellent Customer Support I have always received excellent customer support from their staff. This time is no exception. I was charged errorneously the monthly data fee when I activated my new device. Called their tech support and explained the problem. They reversed the charge and made sure it won't happen again. I have been a customer for over 4 years now. I would highly recommend Payment Depot.

After several hours and phone calls… After several hours and phone calls trying to get my 2 accounts set up, I had the good fortune to be connected with Zach Blankshain. By the time I spoke with him I was quite agitated and fed up and he was patient and explained everything and was successful in getting both my accounts running properly. He even called back when we were disconnected due to my error. It's appreciated when someone takes pride in doing their job well. Good job Zach.

What a world of difference… What a world of difference transitioning from EVO Snap to Payment Depot. You dial a number, and a real person on your same continent answers the phone within one minute. No endless phone tree maze. The question is understood, the answer is found, the issue resolved, even if requiring follow-up. And the rates are fair!

Horrible Customer Service & Business Practices Run As Fast As You Can!! I am writing to express my severe dissatisfaction with Staxx's handling of a critical financial error and the unacceptable level of customer service provided. An incorrect EIN led to the wrongful withholding of $6,388 from our funds, a mistake that demands immediate correction through your action, not merely by contacting the IRS as incorrectly advised by your team. The necessity for Staxx to amend this via IRS Form 945 and to process a corrected 1099 form underscores the critical role you play in resolving this error. This issue is compounded by the abysmal customer support experience. The absence of accessible, live support and the delayed, unhelpful email communication reflect a gross negligence towards customer care. This approach not only hinders timely resolution of urgent issues but also showcases a stark disregard for the impact on businesses relying on your services. Moreover, the experience of escalating fees without transparent communication further exemplifies the lack of respect for client relationships post-sale. This, combined with the inability to address critical financial discrepancies promptly, is unacceptable. Immediate demands include: Correct the EIN error and ensure the $6,388 is refunded promptly. Overhaul your customer service protocols to provide immediate, effective support. Conduct a transparent review and refund of unjustified fees. The resolution of these issues is non-negotiable. Staxx's failure to provide adequate support and manage financial transactions responsibly compels me to take further action if not addressed. The importance of rectifying this situation cannot be overstated, as it affects not only our business but the trust in your services.