Do not use unless you want to pre-clean your apartment for them I used this service a few times to clean my apartment and it was good. However recently my cleaner cancelled on me because they refused to clean my apartment because my daughter’s bathroom had a couple toys in the tub and a couple of bags of clothes in a corner of the room. All the other spaces in my apartment were uncluttered and “clean” for the cleaner. Well. Very poorly managed and described service of the cleaner is not able to move a couple of items out of the way to clean. They told me they were not a maid service and could not organize things - that’s not what was expected at all. But to have a cleaner who refuses to move an item or two to clean and then set it back is honestly shocking and ridiculous. I will be telling everyone I know to not use this service because I should not have to clean for my cleaner. That’s what I’m paying for the service for.

Last minute reschedule & cancel We had an appointment booked for 1pm Sunday. Saturday afternoon they change it to 11:30am. Sunday morning they cancel it completely. Outrageously unprofessional.

Company will not address issues Inexperienced cleaner. Followed around and cleaned all missed and worked for an hour after left. Company said there will be no satisfaction because I have no pictures. Since I cleaned….there are no pictures.

The price is too high for the quality … The price is too high for the quality of service. I have been a customer of MyClean for years, mostly due to lack of time to test out a better service, but my monthly cleanings are consistently just average. A few cleaners have been better than others, and over the years I've had a few serious issues with some cleaners, and to their credit MyClean has tried to remedy the situation each time I've had an issue. But the bottom line is that $94.72 (plus tip) is exorbitantly high for the quality of cleaning. Usually the cleaning is superficial at best, and for that price I'd expect a pretty deep cleaning.

Do not use; Beware of service Beware of this service. Do not use. They do not take responsibility for damage done & you end up incurring costs to repair yourself. It is an agency and while most agencies have insurance to cover damage to clients. We reached out following our move our clean immediately (within the next day) that the cleaning person had not only used a substance that stripped the chrome finish on the range unit but they had tried to use something that scratched the surface even more. I offered suggestions how to remediate the issue such as purchasing the new panel...but stress the importance of remediating the damage created during the cleaning. They gave me the run around for the past week asking me to fill out a form then another form when today they replied: Thank you for your patience while we looked into this. We spoke with the cleaner regarding this claim and we do not believe the cleaner would have caused this. Our cleaners are equipped with a standard cleaning kit that includes: a duster, dust pan, flat mop Swiffer, microfiber towels, magic erasers, sponges, all-purpose cleaner, bathroom cleaner, disinfectant, and glass cleaner. All of our cleaning products are non-abrasive. The cleaner said she used dish soap and her sponge to clean the stove. Best, — Kim Cleaning Success Agent | MyClean