Product purchased (Naturediet) is way below usual standard Purchased 3 pack x 18 punnets of Naturediet. A number of the punnets had leaked inside the boxes resulting in having to wash all 54 punnets. Now I have actually started to use them, the quality is way below any I have purchased over the last 6 years (usually buy online from GW Titmuss, but their website was down). The consistency of the dog food is normally quite hard, like butter or pate. This batch is more like a disgusting yogurt.

Nice staff on phone!! 1st time I have used Swell Pets but I had to get in contact with them as my next day delivery didn't happen (it was 3 days late) and when it did arrive the contents were damaged. Really nice guy on phone sorted refund on damaged goods and was very polite. Will use them again but hopefully I won't encounter the same delivery problems with Parcel Force as it was extremely BAD!!!!!!

A really "swell" company. This is the 2nd time I've used Swell Pets to buy my dog food, and I wouldn't go elsewhere now. Order one day, email confirmation same day, despatch confirmed & delivery (if not w/end) the next day 😀 On opening delivery this time I noticed the package had been dropped, no fault of Swell Pets, I called customer services & Immediately was offered a refund for the packs unusable, perfect. However when completely opened the damage was more than I had thought, only 3/18 packs ok. Called Swell Pets again.......charming again, and a free replacement was on its way.! 10/10 😄

Finding the right pet supplies can be a… Finding the right pet supplies can be a daunting task, but this pet store made it a breeze with their extensive selection. Whether you have a dog, cat, or even a reptile, they had a wide range of options to suit every pet's needs. The carefully packaged items showcased their commitment to ensuring customer satisfaction.

CUSTOMER SERVICE? Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no disptach. Inability to be contacted by phone,email,or messenger on FB.Apparently they're v.busy with Covid unlike us Health workers and 3-5 days to answer anyone???Email to CEO on it's way too now.Awaiting discount voucher to be applied.Mailed and asked again,no code.Mailed again and asked again