A really "swell" company. This is the 2nd time I've used Swell Pets to buy my dog food, and I wouldn't go elsewhere now. Order one day, email confirmation same day, despatch confirmed & delivery (if not w/end) the next day 😀 On opening delivery this time I noticed the package had been dropped, no fault of Swell Pets, I called customer services & Immediately was offered a refund for the packs unusable, perfect. However when completely opened the damage was more than I had thought, only 3/18 packs ok. Called Swell Pets again.......charming again, and a free replacement was on its way.! 10/10 😄

Expensive Delivery! We use Swell Pets mainly to buy large (15kg) sacks of premium dog food. It is very convenient to have it delivered to our door, and also cost-effective to receive a good discount for buying in bulk. However the delivery charges considerably reduce the price discount. We live in the UK but not on the 'mainland', but can't believe that delivery charges should be so very different from delivering to the provinces.

I recently purchased a cat scratching… I recently purchased a cat scratching post from this pet supply store, and I'm extremely satisfied with the quality of the product. It's made of durable material and my cat loves it! The store has a great selection of pet supplies, and I'll definitely be a returning customer.

Good service from Swell Pets - Poor service from Parcel Force The service form Swell Pets was excellent. Unfortunately Parcel Force had at some point dropped the packages causing one case of the wet dog food to split. Quite a lot of the 18 trays were unusable. However, Swell Pets refunded the damaged case without any fuss.

Product purchased (Naturediet) is way below usual standard Purchased 3 pack x 18 punnets of Naturediet. A number of the punnets had leaked inside the boxes resulting in having to wash all 54 punnets. Now I have actually started to use them, the quality is way below any I have purchased over the last 6 years (usually buy online from GW Titmuss, but their website was down). The consistency of the dog food is normally quite hard, like butter or pate. This batch is more like a disgusting yogurt.