I agree with everyone that say protect… I agree with everyone that say protect America is a scam. I called several times when I had them about their horrible service, when I ask to cancel they said no. You have to pay 2000 dollars to cancel. The alarms was going off for no reason and they tried to send signals. Nothing work. So they put it on my credit. A man called me getting smart with me. They rude and they will not bully me because they have horrible service.

Protect America Avoid Them at All Costs Protect America – a Home Alarm Business in Austin Texas Look at the reviews on Yelp and the staggering amount of negative reviews There’s a common theme: Protect America, Austin Texas is a scam-ridden, dishonest and disreputable company that is to be avoided at all costs. Once they get their claws into you with an agreement you’re sunk – there’s nothing you can do to modify or cancel an agreement that is unfairly struck – even for non-performance as they did with me - not installing the alarm. If you try they will go after you like a bulldog that won’t let go. Even though I owe them nothing they initiated a campaign of threatening letters and phone calls. Their most disgraceful enforcement technique is a falsified, fraudulent credit report that is grossly inaccurate since I owe them zero dollars. Don’t let them get away with it. Please avoid business with this company. If you don’t, you’ll sorely regret it.

Great at start up, now no one want to help me, place on hold for a long time when I called for assistance. When I first signed up everyone there was helpful and I can get help quickly. Now, every time I called for anything like monthly testing, question about changing my auto pay from one bank to another, seem like I am taking a back seat. Waiting time is longer and when the person pick up, he/she put me back on hold so he/she can transfer me to someone else. Ive been with this company for 2.5 months and it is being treated like this I cant wait to see how they going to treat me as a customer as time move on.

Does not actually provide security Does not actually provide security. The systems are cheap, and when they fail to perform basic functions, the company hides behind long term contracts to keep you paying monthly. Very frustrating, have tried many times to cancel or get something that works...countless hours testing my patience with customer service, tech support, and upper management. Can't wait until my contract is expired so I can get away from this company. (Note: My original contact w Protect America was transferred to Alarm.com; not sure of their affiliation, but my review applies to both companies)

There monitoring number is no longer… There monitoring number is no longer monitoring for Protect America as of May 5th, 2020. Their main number is no longer taking calls, you have to 'text' them your question. Obviously this is not the correct way to do business. They should have emailed each client to let them know they will not be doing business the same way in the future. From what I can tell by the CEO and 'Dave' is that the business has taken a big hit by everyone now at home. It is a crime they are not being transparent. I have instructed my bank to stop automatic payments since there is no service.