Avoid at all costs!! If you want to pour money down the drain buy a ring camera. Absolutely useless, the lights come on as soon as the gas boiler activates. There is no instruction guideline as to how far to place the camera away from the flue (ours is 6 metres yet it still activates). I today called the Ring “help centre “ for guidance on how to alleviate the problem. The person was less than helpful, argumentative and when on not receiving any satisfactory solutions I asked how I could escalate my complaint further he cut the line! The biggest waste of money and con ever!

Patronising staff The most rude, unhelpful and patronising customer services. I did not understand something about my billing so I asked for an explanation. The colleague replied with ‘Do the math’! I then said this is complicated, to which the colleagues replied with ‘No it isn’t’! I cannot imagine how awful this would have been if I was a vulnerable or elderly person! Ring have increased their prices by £15 this year and clearly none of the revenue has been reinvested in training their staff!

Invested in the ring system to protect… Invested in the ring system to protect my property. Paid the subscription for a few years now. The doorbell camera didn’t record my car being broken into on my drive. I called customer services who said my doorbell camera is working correctly and was not offline at all during that evening. They offered me £8 refund for one month subscription. I declined and asked for a refund which they have given me for the year subscription. I have decided to invest in a more reliable system with no subscription. Leaving me with multiple ring devices no longer required. Hundreds and hundreds of pounds wasted. I wouldn’t rely on Ring products for home security.

Useless Useless. I cannot belive the experience I have had so far. I wouldnt mind but I'm actually trying to pay for a service and going round in circles. Want to purchase a ring protect account and no matter what I cannot pay with visa debit card. My bank tell me its because ring are not using 3ds authentication and there is nothing they can do. Ring say its not an authentication meth9d they use, so options are use another card! The bank tell me that this authentication method is industry standard and ring won't have it! The bank even said its an FCA regulation. I have no problem with debit card for any other payment I make. Yet ring just say use another card...even though I only have a credit card and don't wish to use and shouldn't have to. I asked for a copy of all of the recordings of calls id made regarding this issue....we don't have access to send you those...again reallytf!! You can request your data via the app....and yeah didn't have the option to request call recordings. It's not the case of me trying to be difficult it's a case of these guys can't even process a payment on a visa debit card and won't listen!!

Motion alerts don't always work My mom is 94, lives alone, also has dementia. We installed Ring door to monitor people at her front door, but also so we would be alerted if she went outside We find the alert system erratic and doesn't always trigger alert on my phone. Done everything advised in FAQ. No joy