Good Customer Service but, missing features I had with LifeShield UPDATED: Sorry, I thought I was prompted to review my security system which is FrontPoint. As far as the site is concerned, it was informative and confirmed what I was hearing about FrontPoint... ============================== Switched from LifeShield to FrontPoint because I wanted a cellular based system and LifeShield's cellular module was out of stock for several months. I also wasn't thrilled their customer service. Interacting with the sales rep Alyssa over email was efficient and worked with my busy schedule. I like the fact I was able to talk to her on the phone after 6:00 p.m. PST to finalize the deal. The price was pretty good, a whole cellular based system for little more than half it would have costed me to get the cellular module from LifeShield. Setup was super simple but, couldn't call to activate late on a Sunday afternoon because the activation folks had gone home by 6:00 p.m. PST. Had to call them when I got home from work the following evening to activate. The sensors are easy to install and you can rename them to anything you want like "front door" or "kitchen window." I also got the smoke/fire sensor for added protection and the little remote so I can easily arm the alarm from another location. You can monitor and configure the alarm online which is nice and there are apps for both Android and iOS. Though I happy with the system for the most part and feel more secure because it is a cellular based system, there are a few features I missed that I had with LifeShield. I felt the console for the Lifeshield system to be more intuitive with buttons that said Away, Stay, and Instant. With Frontpoint, you have separate buttons for motion detectors and the door/window sensors. It didn't take too long to read the instructions but, hitting the door/windows button twice to arm the system with no entry delay is not intuitive at all. You can't arm the system instantly, it will always take 30 to 60 seconds for the alarm to arm. The customer service rep I communicated with said there is no way to instant arm the system. With LifeShield and the ADT system I used a long time ago both had the ability to instant arm the alarm. Lifeshield has a built-in answering machine and cordless phone that also served as a second console. That was really convenient and a very slick feature. It was nice having the cordless phone/console upstairs and being able to instant arm the alarm. This comes included with the system whereas you have to purchase an additional console from Lifeshield. However, I'm still glad I switched due to FrontPoint's much better customer service. I just feel they are much more responsive and courteous.

Peace of mind at last I was getting ready for a trip to the grand canyon with my brother and had been saving money in the closet.coffee can. I kept track of what I had and a week before the trip, I came home and the can was completely empty. It was filled with only silver coins and some bills including two $100 bills on top.. The can was full, so it was about a grand. The trip was paid for; this was my fun money. I had been thinking of getting a security system, and that sealed it. I am very pleased with the ease of set up and remote monitoring. I will add some cameras soon as I am away a lot and would like to be able to see what's going on in the house if anything. Great customer service. Thank you FrontPoint.

The worst customer service i have had… The worst customer service i have had with a security company. I have tried canceling multiple times with them and spent hours on the phone and yet my account still gets charged. Do not give this business your information or money! The only easy thing it seems is to get roped in

Very professional in sales, good equipment, reasonable moitoring rates. These guys are pretty good. Initially I thought self installation might be a challenge. It turned out to be very easy. When I did have questions (regarding sensor mounting), which were very few, the phone support team knew right away how to help, and provided simple solutions immediately. Entire setup took one hour including system initialization over the phone. Since the initial setup (almost 2 months ago), no false alarms, no problems. A couple of days ago, I did have an issue where we could not arm/ disarm the system remotely (mobile app/ website). Frontpoint was already aware of the problem when I called, and had the issue addressed within a couple of hours. Let me know if you want a referral.

Our custom log home now has a custom security system!! We checked several security providers, from the largest to some small, local providers, however in reviewing customer comments on line, regarding FrontLine, we made the decision to contact them. From the initial contact to installation, the process was very smooth, low pressure and we could not be more pleased with the results. Our "cabin" is a get-a-way haven, so we are not on site full-time, (yet) and this system has given us peace of mind, knowing we are able to monitor and adjust the system either with the smart phone or lap top, remotely. As a retired commercial insurance agent, we really appreciate the full support that FrontLine provides, and highly recommend them to anyone looking for a great organization to work with.