Good Customer Service but, missing features I had with LifeShield UPDATED: Sorry, I thought I was prompted to review my security system which is FrontPoint. As far as the site is concerned, it was informative and confirmed what I was hearing about FrontPoint... ============================== Switched from LifeShield to FrontPoint because I wanted a cellular based system and LifeShield's cellular module was out of stock for several months. I also wasn't thrilled their customer service. Interacting with the sales rep Alyssa over email was efficient and worked with my busy schedule. I like the fact I was able to talk to her on the phone after 6:00 p.m. PST to finalize the deal. The price was pretty good, a whole cellular based system for little more than half it would have costed me to get the cellular module from LifeShield. Setup was super simple but, couldn't call to activate late on a Sunday afternoon because the activation folks had gone home by 6:00 p.m. PST. Had to call them when I got home from work the following evening to activate. The sensors are easy to install and you can rename them to anything you want like "front door" or "kitchen window." I also got the smoke/fire sensor for added protection and the little remote so I can easily arm the alarm from another location. You can monitor and configure the alarm online which is nice and there are apps for both Android and iOS. Though I happy with the system for the most part and feel more secure because it is a cellular based system, there are a few features I missed that I had with LifeShield. I felt the console for the Lifeshield system to be more intuitive with buttons that said Away, Stay, and Instant. With Frontpoint, you have separate buttons for motion detectors and the door/window sensors. It didn't take too long to read the instructions but, hitting the door/windows button twice to arm the system with no entry delay is not intuitive at all. You can't arm the system instantly, it will always take 30 to 60 seconds for the alarm to arm. The customer service rep I communicated with said there is no way to instant arm the system. With LifeShield and the ADT system I used a long time ago both had the ability to instant arm the alarm. Lifeshield has a built-in answering machine and cordless phone that also served as a second console. That was really convenient and a very slick feature. It was nice having the cordless phone/console upstairs and being able to instant arm the alarm. This comes included with the system whereas you have to purchase an additional console from Lifeshield. However, I'm still glad I switched due to FrontPoint's much better customer service. I just feel they are much more responsive and courteous.

Frontpoint security system Easy to install and love all of the features! We get texts when kids get home or in-laws stop by when we are out (love that feature;-) Also love that there is no technician that needs to come out. We had lots of problems with previous system where installation was shoddy and they had to come back out and fix which is another day where I was stuck at home. Recently received a letter saying they needed to come out and update and to call and schedule. That's when I researched and found Frontpoint and switched providers. The monthly fees are much less and you get much more...with no hassle. Highly recommend!

The worst customer service i have had… The worst customer service i have had with a security company. I have tried canceling multiple times with them and spent hours on the phone and yet my account still gets charged. Do not give this business your information or money! The only easy thing it seems is to get roped in

Great system I had been waiting almost a year for the local security company to find me a system that would work where I live, without a land line. Frontpoint assured me immediately that their system would work at my house. It took only a few days to get the system and set up and activation was easy. I have called to check and see if the system is communicating with them and it always is. I love the system, especially the app and everyone I have talked to at Frontpoint has been very nice and helpful.

Very good site! This site has everything you could ever need to know about home security. Especially with its top five list. It lists everything you will ever need to know. Gives over all ratings of the best home security systems. The section with reviews is very helpful. If i ever get home security this will definitely be the site I use to find what I need.