Installed your product last night and… Installed your product last night and showered this morning. Great water pressure! Wife liked but complained it was now mounted too high and was hard for her to reach. Regret having to purchase hose and adapters. Also was surprised to learn that you do not have a return policy. Raymond Mulvirhill

SCAM COMPANY They sent me a defective shower head and wall base. Customer service number is constantly "busy" even when calling for over an hour back-to-back on multiple days. Email support was told to call me not reply to email and over a week later writes me back instead of calling. Multiple reply emails to them with no reply to them and had to call the bank to dispute the charges. SCAM COMPANY! The company address of 4051 Freeport Pkwy #300, Grapevine, TX 76051 is an address for ShipBob a shipping company. Reviews all say the same thing most of the reviews on here say.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! I read all these reviews. I read all the reviews on their Instagram calling them frauds and I still ordered. I placed two orders because they choose not to tell you that it doesn’t come with the connecting pieces. So I placed two back to back orders with expedited shipping. The first package was NOT expedited. The second package was never sent. Countless emails and messages and crickets. Frauds.

I actually love this shower head I actually love this shower head! Not sure if they are affiliated with shower envy but that's who I had a bad experience with! If this is shower envy they changed it! Only down fall is I can only use the middle setting the others are to powerful and hurt my skin! Had the same problem with shower envy! It's definitely great at getting your hair rinsed which was always a pain! It's softer too! Now if they start charging me like others I will report as fraud they have no reason to continue to charge me! Hopefully someone sees this because I definitely just ordered a shower head not a Subscription! So please don't make me get my lawyer involved for false advertising!

I ordered one shower head and one hose… I ordered one shower head and one hose and fitting. They sent me two and charged me for two and also charged me for a "refill" that I didn't order. They will not give a refund. I contacted them nearly a dozen times, their "customer service" link is broken on their webpage, and they say that they only respond by e-mail.