best customer service in the world! usps lost my package and fox labs just reshipped me a replacement package, free of charge! great customer service throughout my issue. i totally reccoment fox labs to anybody wanting a reliable self defense spray or anything from fox for that matter! i promise you wont regret buying from them!! keep it up!

I have just received a new gun and… I have just received a new gun and followed the instructions and tried to practice shooting the practice balls. I was not impressed with the operation of the Byrna. The first shot exited fine but it wouldn’t shoot the next four projectiles without me removing and reinserting the magazine for each shot. The CO2 cartridge emptied after two 5 shot magazines. But I had a similar problem with the second loaded magazine. If I have to fire off multiple shots it doesn’t make sense that I would have to remove and reinsert each magazine after the first trigger pull. The site says to get a mailer to send the product back for servicing but it doesn’t recognize the order number. Not happy about their service or product. Note: initial order wasn’t complete and had to contact them and send pictures of what was sent and they said would resend missing item. I am not impressed with their product(s) or service. Still waiting on getting a shipping label to return item. If they can’t send me a tested and working model they should not send them out.

Jordan went way above and beyond Jordan went way above and beyond! My husband started this process and then got busy with a work project and passed if off to me. Jordan changed gears seemlessly into working with me. Then I actually forgot about this repair due to us being out of town and Jordan was fantastically patient. He followed up multiple times to provide gentle reminders instead of letting our issue go unadressed. Once I did get the launcher shipped, he provided consistent updates and ensured the work was done in a timely manner. Additionally, the repair team not only got the job done quickly, they found and repaired another issue we didn't even know about! Definitely a great customer service experience

Apartment complex in dayton feeling secure thanks to byrna Monday evening the byrna sd was the tool for the job! Lately here in dayton ohio crime is running wild due to the lefts bond reform and strick policies that work against the boys in blue. The last few years have been almost un real howuch crime we have had in our apartment community. Quiet community with mostly students in constant fear that their property and selves are in constant danger because we are right on the edge of dayton. They are not wrong we have had dozens of cars and storages broken into around 25 cars stolen from other places dumped in our lot. Residents being harrased for cigarettes coffee or other hand outs and Close to 100 reports of vagrants high and passed out in common areas. They don't just sleep in halls they destroy property carpets hand rails ect. Our basements and shops broken into multiple times. Every time we call local police and every time nothing is done. We have even had video evidence the cops refused to process as they felt it to be a waste of their time thanks to bond reform.I have been a maintenance tech here for a while and live on property. Late Monday night. I came across a vagrant that we have had many complaints about specifically in which police were called and did nothing not even a follow up and naturally asked him to leave the property and idenfied myself and job title here. He was Belligerent I assume from narcotics based on his eyes. This was the second encounter with this individual that day around lunch time my coworker chased him off. Anyway he starts talking a bunch of crap and walking towards the front of the property with me just a few steps behind. After about 25 yards he stops turns and lunges toward me and reaches for his pocket. I'm happy to say this point I reached for my byrna sd and put three byrna max rounds extremely accurately into his sternum and I did not have to find out what was in his pocket he ran off screaming choking and puking I doubt he will return. Thank you byrna on behalf of my residents and me we appreciate the safety you provided with out lethal force!

Maria was very helpful and patient Maria was very helpful and patient. When I was unable to make the promo discount apply to my on line order she took the time to take my order over the phone. She also advised me of some product details that I did not see on the website. When I provided some feedback about product specifications I saw on the Glenn Beck promo page that did not match the product specifications for the SD launcher device on the generic Byrna website she said she appreciated the observation and would pass that information along to others in your company. My call today was a very pleasant change from what is typically a frustrating customer service experience with most other businesses. Maria definitely puts the service in customer service. I attempted to submit my review and have to sign up Trustpilot, (whatever that is), to submit my review. This make the whole process of submitting a review revert back to the typical nonsense that accompanies most on line interactions. If I didn't want to provide a positive review for exceptional service, I would have just stopped the whole process at this point.