Very Pleased My husband and I installed our system with Connie walking us through the process. We had some connectivity issues early on, but Connie quickly realized that due to the footprint of our house and a couple of odd bump-outs, a repeater was needed. We plugged in the repeater and voila! No more problems. More recently we added keyless deadbolt locks- Connie FaceTimed with us to get those units tied into the alarm panel, and they are working beauifully. We highly recommend Alarm New England!

This is the best customer service I… This is the best customer service I have experienced in a long time. The only reason I rated them 4-stars and not 5-stars is because they do not proactively update your system. If they come out to the house for some reason and notice that you are a few updates behind, then they perform the updates. Even if the updates are not essential, they should probably contact each customer and inform them that an update is available and let the customer decide if they want to perform the update. Most can probably be handled without a person coming to the home.

I chose Alarm New England based on… I chose Alarm New England based on their reputation and ratings. I have not been disappointed. I had never owned a security alarm before, but Alexandra answered all of my questions and walked me through what equipment I would need and gave me prices. The system was delivered, I called Alarm New England and Odane walked me through installation and activation. The system was easy to install and works great!! I like the fact that my home is being monitored locally and the people from Alarm New England could not be nicer.

We love Alarm New England We love Alarm New England! Alexandra is the sweetest and made things so simple getting started. I even had them install a new system at our new home when we moved last year! They’re the hands down the best alarm company I’ve worked with and would recommend them to anyone looking for security system with a reliable team backing it up. Thank you!

Connie M Connie M. has made herself so available to us with our many, many questions. She has guided us through keep our office and building safe and secure. Her experience is clear but her compassion sets her apart. She has been patient, understand and helpful in our one-year together at Alarm New England. Before we were introduced to Connie, we were ready to leave Alarm New England due to a negative experience in working together only 3 weeks. Connie is definitely the reason we stayed.