Parachute

3525 Eastham Dr, 90232, Culver City, United States
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1.75
Based on 20 Reviews

5

10.00%

4

5.00%

3

5.00%

2

10.00%

1

70.00%
About Parachute

Parachute makes home essentials to enhance your life. We believe that high quality, smart design and personal comfort shouldn’t cost a fortune – and that above all – you should start and end your day feeling your very best.

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Elizabeth
GB

Holey sheet these are the worst! Holey sheet these are the worst! Quality is so poor. Had a king fitted sheet that developed holes after less than a year. The company did replace the product. However, now my flat sheet has multiple holes and since it has been about 2 years, the response from customer service was “sorry, but we don’t help with product issues after 1 year.” What kind of sheets are only expected to last 1-2 years? Worst customer service and product is definitely not worth the price. Do not buy!

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Satisfied in San Francisco
GB

Enhanced Sleeping Experience Our Parachute sheets have far exceeded our expectations, and resulted in a more relaxed and enjoyable sleeping experience night after night. The biggest challenge has become getting out of bed in the morning as we don't want to get out from under the covers. We're currently debating whether to buy a second pair. Clearly can't say enough good things about them.

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KH
GB

Steer clear of Parachute Steer clear of Parachute! No customer service - only emails to communicate/resolve issues. I ordered a Parachute bed and was assured that it would accommodate an adjustable base. Later, I discover that it can't. I emailed their CX team to explain the misrepresentation (most likely inadvertent by their salesperson) and was told that although the bed hadn't been manufactured, they would not cancel the order. I posted a negative review on Trustpilot and also emailed their CEO. Within hours the order was cancelled and a refund issued. I contrast this experience to that with Saatva - a more mature and professional organization. I hope Parachute's management will take notice and up their customer experience game as it is sorely lacking now.

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James Lindaman
GB

Flat Out Great I've spent the last few months trying out the white linen bed set, and absolutely love it. The linen gives a cool comfortable feeling, and the constructions looks durable - I expect it to wear in several years. One request, I'm a very warm sleeper, and it'd be great if your team could add an ultralight duvet option. I tried your lightweight duvet, and unfortunately it was still too warm. Thanks!

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Yael S.
GB

Truly a disappointment ! Truly a horrible customer service experience! Their products aren't cheap, and I’d expect someone to return my repeated emails on a 250$ purchase, but alas no. Their chat wasn’t helpful either, so now I’m left waiting for the products to arrive (too late for the surprise occasion they were meant for!) -when I won’t need them anymore. Such a disappointment!

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