Ordered 4 stools which said they were… Ordered 4 stools which said they were 16” wide but the back took up interior space so at the back they were 11”. Unusable to most adults. They WILL NOT respond as to how to return them. This company is a scam. They have no 800 number or location listed anywhere although their website “looks” like a store. DO NOT SHOP THERE

Never Again... I ordered two light fixtures and have had a horrible experience. After waiting approximately 2 weeks for the pendant light to be delivered, I was informed that the light was on backorder until June 2018. If that wasn't bad enough, the representaive could not give me a shipping update on the other chandelier. For two weeks, the status of the order read "pending". To add greater insult to injury, my credit card has not yet been refunded for the first backordered light. Two words...Never Again.

Run, don't walk, away from this website. Run, don't walk, away from this website! I did receive my item; however, I never received a confirmation email. They are connected with Galaxie Lighting in Lindon, UT. I needed to initiate a return and I have tried to contact both places via emails and phone calls. They do answer but their response is always the same--the representatives you need to talk to are on other lines and will contact you which never happens. You will likely be fine ordering if you are sure you won't need to return. Despite what it says on both websites, returns are not accepted or allowed.

Zero customer service Zero customer service. Ordered a Eurofase mirror and within the company policy of having one hour to make a change, I switched to a smaller mirror. Of course, no confirmation of the change from Lightsandhome despite repeated emails and calls. They ended up shipping the bigger mirror. Representative said return label would be sent. Never sent. Stopped the payment at AMEX. Stay away.

Unfulfilled order that has been fully paid I made two purchases from Lights and Home on the same day. Both items were immediately charged to my credit card. One item arrived promptly even though the status on the website showed as "unfulfilled". The second item has not shown up and is still listed as "unfulfilled". The only way to contact customer service is through email (no phone number works). They are very slow to respond and then don't answer questions. This is one of my worst online shopping experiences.