The platter itself was well done and a… The platter itself was well done and a nice gift, unfortunately it was let down by the packaging and the delivery. The platter was put inside a box that was too big with nothing wrapped round it, could easily be damaged that way, it was left outside my door all day, so when I came home it was soaking wet, had been raining all day. The box fell apart when I picked it up, and in turn the wet cardboard was stuck to the platter and made the platter wet, I left it out to dry and it looks okay now but very poor packaging & delivery

The slate memorial came quickly and was… The slate memorial came quickly and was just what I ordered and excellent. However, before I placed order I was offered 10 % discount but when I placed order none of the codes were recognised so no discount. I emailed and asked why and although the plaque has come I’m still waiting for a reply to my email.

Great service..great product! Great service. Efficient. Dan was extremely pleasant to deal with. Order processed quickly and ready for collection. Exactly what I wanted. Not sure what the bad reviews are all about but some people tend to moan about anything. Highly recommended. Thanks to Dan and staff.

Very dissapointed, AVOID this company at all costs We purchased a Wales hanging slate from this company for a neighbour who was moving to England. When it arrived, it was broken having been sent in a flimsy box with no packing, keeping in mind it's slate. On the 23/10/2023, I emailed to ask for a replacement and the response was, "Apologies. I will send another out asap. Sent from my iPhone" Having not received the replacement and after several other emails to this so called business, all of which were ignored, I did start a dispute with the credit card company but as they wanted too much information, I gave up. This was never about the money but the fact we paid for an item in good faith, it arrived broken (Photos to prove this), never got any response other than what is shown above, so my advice is to AVOID this company or business or whatever it is at all costs. Perhaps I should have read the other reviews before making a purchase. Absolutely shocking way to deal with customers.

Faulty clock Ordered a personalised clock that arrived broken (beginning of July '23) after initial response have had no contact from company after more than a dozen polite emails. Tried phoning at different times during the day but frustratingly there's no way to get through on the phone and NO option to leave a message !!!!! The company have really let themselves (and us as a family) down. What a shame for a family run business!!!!