Very dissapointed, AVOID this company at all costs We purchased a Wales hanging slate from this company for a neighbour who was moving to England. When it arrived, it was broken having been sent in a flimsy box with no packing, keeping in mind it's slate. On the 23/10/2023, I emailed to ask for a replacement and the response was, "Apologies. I will send another out asap. Sent from my iPhone" Having not received the replacement and after several other emails to this so called business, all of which were ignored, I did start a dispute with the credit card company but as they wanted too much information, I gave up. This was never about the money but the fact we paid for an item in good faith, it arrived broken (Photos to prove this), never got any response other than what is shown above, so my advice is to AVOID this company or business or whatever it is at all costs. Perhaps I should have read the other reviews before making a purchase. Absolutely shocking way to deal with customers.

Beautiful wooden board Beautiful wooden board, nicely engraved. Looks and feels a good quality. A small board, perfect for using in a camper van. Its a gift so can’t comment on how it will wear as it’s used. Speedy efficient service, kept updated on delivery.

The slate memorial came quickly and was… The slate memorial came quickly and was just what I ordered and excellent. However, before I placed order I was offered 10 % discount but when I placed order none of the codes were recognised so no discount. I emailed and asked why and although the plaque has come I’m still waiting for a reply to my email.

Faulty clock Ordered a personalised clock that arrived broken (beginning of July '23) after initial response have had no contact from company after more than a dozen polite emails. Tried phoning at different times during the day but frustratingly there's no way to get through on the phone and NO option to leave a message !!!!! The company have really let themselves (and us as a family) down. What a shame for a family run business!!!!

No customer service Slate clock received in poor condition. Numbers on clockface hardly visible and covered in circular marks. Item is not fit for purpose. Customer service is non-existent. Phone number is unobtainable and e-mail has no response. Will never buy from this company again.