Excellent machine Unlike the other reviews ,we rented a Rug-Doctor to be delivered which was a nightmare WOULD NOT RECOMMEND that ,as delivery company a nightmare ,I'd say get it from the shop ..yes they are cumbersome( it's an industrial machine and powerfull if used properly ) ,yes they don't have a big tank ,yes sometimes they don't have the shampoo availablein store as there busy , BUT it did a fantastic job of carpets I must say didn't look that dirty ,but the filth was embarrassing frankly .. The suction very good ..I think where people are going wrong is there dragging it too quickly ,and maybe not spot treating troublesome areas? ( Maybe rug doctor should add this to there paperwork of instructions ) it took a few runs to get used to it ..but overall very good ..we had trouble with delivery van and complained o Rug-Doctor several times and was promised a refund of £20 delivery which has not appeared in bank ( has now THANK YOU ...YET the customer service were very helpful top marks apart from refund which i will contact them about again .would Def recommend but be patient and remember it's not a domestic machine ..

I bought a spot cleaner and it broke… I bought a spot cleaner and it broke down after few months. Rang customer service, but they literally failed to collect it 4 times within 2 months time and didn’t even bother to let me know. Shocking customer service, money and time wasters. DO NOT BUY from this dodgy company!!!!‼️‼️‼️‼️

Amazing results with Rugdoctor! Slight issue on collection with the locker code door not opening, but got straight through to an advisor to resolve the the problem within minutes, on a Saturday (very impressed!). This machine is amazing and very easy to use. Carpets have come up like new after 2 go’s. Pet marks have vanished! Highly recommended, very happy customer.

Great machine did better than I… Great machine did better than I expected, only issue is filling it up very often. Apart from that worth the money for the job it did!👍

Hire machine heavy, hard to manoeuvre and unsuited to domestic uses Carpets cleaned ok but poor suction on the main machine meant I needed to use the hand tool to vacuum up moisture over the whole carpet. The main machine is also very heavy, unwieldy and impossible to manoeuvre in small rooms. The professional hire machine is poorly suited to domestic situations.