Frustrated Pleased with the product that I finally received. A package no bigger than a standard letter took over two full weeks (14 days 12 working days). The ordering web site is clunky and does not accept both a billing address and a charging address. Took me several phone calls and emails to finally straighten issues out my order.

Great post-will likely need an installer who can handle modifications. The mailbox we ordered is really good quality and very beautiful. It was a little tricky to install. My husband had to make a few modifications. The base of the pole is smaller around than the plate on top of the mounting fork. The plate on top of the mounting fork sticks out from underneath the base. So he didn't use the fork at all, he just bolted the post directly to the cement. It doesn't come with a mount for the actual mailbox. So he had to make one out of wood. It does not come with any post for cementing into the ground. The provided post is fine for pushing into dirt or lawn. And it works for bolting directly into already laid concrete--which is what he had to do. Bolting into the already laid concrete required my husband to purchase a masonry bit and concrete bolts. A hammer drill is also necessary--but he already had one of those. If you've got someone who is capable of working around those issues, it's a great post. Very sturdy and pretty.

Very nice people but order has been… Very nice people but order has been plagued with problems from the start with no confirmations, then delivery of only one of the two needed bulbs. Finally got delivery and missing the 8' pole. Still no tracking on the second bulb after more than a week! They keep saying their working on it, but I have to keep calling .... not forthcoming with information.

Courteous Courteous, professional, helpful in every way. Products well made and delivery was great. Everyone involved in this transaction I rate them with 5 stars. Keep up the good work!!!

Poor support from customer relations Poor support from customer relations. Problem with product sent. Head person failed to return e-mail or return phone request.