A prompt reply to my email A prompt reply to my email. After an offer of 10 percent off my order and keep my purchase, I still wanted to cancel my order and receive a refund. I was notified the next day that this had been arranged, and I would receive a refund in 5 - 7 working days.

I got good answer to my question I got good answer to my question. I don´t yet know if the delivery will be as told. The answer is obviously given by a chatbot, that´s fine, but I would prefere getting the mail during daytime.

I got a response immediately. These days, when ordering something online, I’m mindful that it could be a “scam”. I received two separate notifications that a delivery had been attempted but failed so I contacted OSMO to check who told me that delivery would be 7 - 15 working days. The delivery notifications were scams! I fell for one recently, paid the £1.99 excess postage and found myself subscribed to something!

Yes another scam website,the waistcoat… Yes another scam website,the waistcoat I ordered took for ever to arrive,when it did,it is a cheap Chinese type,I ordered a large,I can't even start to get it on. Emailed for a refund the day after it arrived, then sent numerous emails and messages from the website,they get no response. Order from a reputable UK firm. After posting a negative review it took just 40 mins.to get a response, just a pre recorded generic apology. No answers to message box on their Web page posted yesterday. I wonder if I should try Dutch.

Great customer service I haven’t received the product yet as I only just ordered it however the customer service so far has been outstanding! Julian has been wonderful in answering my questions :)