Completely forgot about my order until… Completely forgot about my order until I had to ask about the status as I did not see any shipment after 2+ weeks. After I asked about the status, then the order magically shipped the next day. Not very Customer focused or caring. Will probably never order from them again!

Excellent Ceiling Fans and Outstanding Customer Service! I ordered a 5th Oxygen ceiling fan for my new construction home and couldn't be happier. The product quality and visual aesthetic of the Fleet fans are superb. The customer service was excellent with great communication and going the extra mile after the sale to make the experience a positive one.

The fan is perfect. I bought a discontinued product and was having trouble matching the color with the existing units elsewhere in my house. They got it perfect.

Misleading discounts offered I tried to order a vanity from The Lighting Marketplace because they had a model I wanted in stock. Upon entering the site I was offered a discount of 15% if I would give them my email address. After filling in my email info I was directed to the site and there was no discount applied. I spoke with someone in the chat box and after going back and forth they agreed to a lesser cost. The problem is they, unlike most other websites selling vanities charge for shipping. In this case $199! I left the item in the cart and wanted more time to think it over. A day later I received an email with an offer to take an additional 15% off the item left in my cart. When I went back to place the order with this new incentive, they would not honor it. Again, back and forth in the chatbox with excuses that were untrue and misleading. After spending too much time "chatting" I decided to let it go since I felt I was not dealing with honorable people. Apparently, the robot that sent me the discount for the item left in the cart was misinformed and the company was not willing to honor their mistake.

Employees were both helpful and… Employees were both helpful and knowledgeable.