Greedy people; poor customer service Edit/Update: Van Dyke's eventually sent me some replacement hardware at no cost. So, they came through in the end. Original: Ordered a $3300 library ladder with a hardware kit that had to be ordered separately, using a Van Dyke's ordering system that deliberately shorts you on hardware kit parts (you know, because $3300 isn't enough -- Van Dyke's wants more). Took 5 attempts to get through to CSR (they ignore emails) -- was told: "too bad, take a hike". Great. Much enjoyment working with a company that thinks $3300 for a library ladder isn't enough. And thinks their customers are just in the way.

A Restorer's Dream! As someone passionate about preserving the charm of older homes, I can't express enough gratitude for Van Dyke's Restorers. Their vast selection of hard-to-find specialty hardware and components has been invaluable to my restoration endeavors. Whether I'm remodeling a kitchen or refurbishing antique furniture, I know I can rely on them for authentic, high-quality pieces that elevate the beauty of any space. It's a true pleasure doing business with them!

Totally unprofessional experience My cabinetry business bought a custom Mahogany ladder for a bookcase that we are building / installing. The ladder components were totally unmatching in tone and character. Our ladder itself is made entirely from sapwood! Unreal. No accountability from VanDyke's. To boot, they did not include the hardware that we paid for! The customer service in trying to get our hardware parts has been a real horror show. We need our hardware and can't get any answers. Emails where they literally ignore our questions. Their business model is that they make you go crazy until you just go away and repurchase the same goods somewhere else. I'm not going away!

The Ultimate Resource for Restorers! It is a treasure trove for anyone passionate about restoration and preservation. Their selection of hardware, furniture, and décor items spans various styles and eras, ensuring that there's something for every taste and project. I've been consistently impressed by the quality and authenticity of their products, and their commitment to customer satisfaction is truly commendable.

Great - Communication could be better, though. I ordered carriage door hardware for 5 overhead garage doors which is a lot of pieces. Van Dykes is usually quick to ship orders so after 2 weeks when I hadn’t received an email that my order had shipped I called customer service. They politely told me they didn’t have enough inventory to fulfill my order. A few days later I received most of my order and the remainder arrived a couple of weeks later.