I am editing my review because I did… I am editing my review because I did receive a call from Van Dyke's and they were very apologetic and wanted to straighten out the mess that was made with order. They did refund my money and also gave me a credit for $50.00. While the buying experience was not the greatest for me and it was my first time buying from them, I must say that they did what companies should do that have a customer service model that includes trying to retain unhappy customers. I am willing to give them another chance.

Totally unprofessional experience My cabinetry business bought a custom Mahogany ladder for a bookcase that we are building / installing. The ladder components were totally unmatching in tone and character. Our ladder itself is made entirely from sapwood! Unreal. No accountability from VanDyke's. To boot, they did not include the hardware that we paid for! The customer service in trying to get our hardware parts has been a real horror show. We need our hardware and can't get any answers. Emails where they literally ignore our questions. Their business model is that they make you go crazy until you just go away and repurchase the same goods somewhere else. I'm not going away!

Personal Touch, Professional Results! They offer more than just products—they offer inspiration. Their handcrafted and custom pieces have added the perfect personal touch to my restoration projects, setting them apart from cookie-cutter designs. From unique knobs and pulls to exquisite wooden corbels, every item exudes craftsmanship and attention to detail.

Great variety of hardware at reasonable prices VanDykes's carries the most unique items and a good cross-section of pricing, so you can always find what you want. I have ordered from them several times and have never had a problem with the quality of any of the items. They provide a good description so you know exactly what you will get. Their service staff are excellent to deal with and easy to reach - no long waits to speak to someone). This is my go to store for hardware and accessories for my colonial home. i particularly like their rustic iron hardware for trunks and the like.

Very pleased I am very pleased with my experience ordering from Van Dyke’s. My entire order was delivered on-time and the quality of every piece was exactly as described. I would order from them again and would recommend them to others.