Received a light that wouldn't turn on Received a light that wouldn't turn on. Reached out to customer service and they had me shoot a video to check for any wiring issues. Turned out the wiring was fine; they promptly sent me a brand-new light. Kudos to customer service—really very good customer experience. Highly recommend.

Splurged over $600 grand on my first… Splurged over $600 grand on my first purchase here, all thanks to my fave, Sabrina Ramzi's Instagram recommendation—plus a killer discount code. Snagged the same feather lamp she had, and let me tell you, it's a BEAUTY! Every friend who comes over can't stop talking about it.

Well Well, I've got a bone to pick with the dimensions. I snagged a Wabisabi-style pendant light off their site, thinking I was scoring a 40in piece, and what shows up? A 40cm fixture! Got my wires crossed with the units, but I've got to level with you, an American lighting site really ought to be using inches as standard. They did replace it with a larger one, but it threw a wrench in my project timeline. They said they're planning to update the dimensions to inches, and I'm all for that.

Received the goods in a well-protected… Received the goods in a well-protected cardboard package and I'm really pleased with the product. My only gripe is with the Censlighting light fixture instructions provided in the box - the print was so small, I could hardly make heads or tails of it. After reaching out to customer service, though, they sent me a digital copy, which was much appreciated.

Excellent customer service Excellent customer service. They answer point to point on your questions. No confusions or side tracking. Customer satisfaction is utmost for them. I have experienced it for myself. When I requested for extension down rod for the chandelier I placed order for, then sent it separately as complimentary without charging a dime from me. Packing is another thing I liked with them. Very safely packed. I'll definitely return to them for more puchases.