Bob
GBCustomer Service Lacking I have done business with this company in the past and had no complaints. This time, however, one of the bulbs I ordered was broken. I believe this was a result of the way the bulbs were packed for shipping. These bulbs come in packages of two and are mounted on cardboard with plastic over the top. The packages were stacked in a box with nothing in between them; the box had no top; and packing paper was laid on top. I contacted customer service to suggest that they do a better job packing this type of light bulb, and the response I received was "seriously?" This sounded to me as if the representative thought I was lying, and I didn't appreciate that. As these bulbs cost less than a dollar each, I will give it no further thought. I was only trying to be helpful in my feedback.
Jon
GBExcellent service I have used this company three times and each time there was excellent service. In fact the last two orders were a day apart so I asked them if they would void the shipping charge on one of the orders since they were so close together. Not only did they void the shipping charge on the one order, they gave me free shipping account both orders were over $100. That decision went beyond my expectations and demonstrates a Company that is operated by Core Values.
customermike
GBDimmable LED SES globe lamps - satisfied customer. I ordered dimmable LEDs from the company because of price and good reviews. Sadly they were out of stock at the time and gave me the option of waiting or a refund. So with a promise of coming into stock on 16th December I waited. The lamps arrived securely packaged after the weekend on the 20th. So after installing them I am very happy with the service.
John K.
GBGreat Inventory and Fast Service. I appreciate your well-organized web site. It enables quick access to viewing a large and complete inventory, The only policy I would like to see changed is the shipping costs. For small orders it is disproportionately expensive. Eliminate it for small orders and make it nominal for a larger sales. Better yet, think Amazon or Nordstrom Service.
Robert Garrou
GBEvaluation of my first order Good, quick service. Solid, safe packaging. Lots of explanations on website. With so many Ott bulbs, it was somewhat time consuming to make the right selection. However, I did eventually mahe the right choice. Replacement lamp works fine. Will probably do more business in the future. Thank you.