We ordered 9 bulbs which were sent in… We ordered 9 bulbs which were sent in two boxes, which were taped together. Two bulbs arrived damaged because your boxes are flimsy and there was no packing around the bulbs to protect them and top box got smashed. Did not like that two boxes were totally taped together or that bulbs were just thrown in loose, in a flimsy boxes with no protection. It was very difficult to get customer service and took leaving 2 messages (never answered) and a third call.

It's absolutely perfect It's absolutely perfect. Customer service was great in helping me choose the correct wattage/color. And to make sure I had everything I needed. Installed myself in my studio. Only sorry that you are discontinuing this product, but look forward to using you as a source. Thanks

Good service Received the first order and it was perfect. Ordered another case and the bulbs were busted and they shipped a replacement order out quickly. (Not a reflection on the company as the delivery companies do not take care even when the package says fragile.) Anyhow I would order from this company again.

Excellent quality product, Suppler needs help. I thought that the quality of the track lighting was excellent. Things that could be improved upon from the supplier however, would have been helpful to me: 1. initial order from a faulty website was not as expected or represented correctly. 2. Was transferred from customer service to sales as a cold call when I called it in. 3.Package arrived with loose open boxes inside main create. The track-tube packaging end-cap had come off in shipping. and was delivered open. I'm really surprised nothing was damaged in the 2,000 mile shipping. 4. While instructions for mounting track-heads were included but unclear, for lack of instructions to unmount the heads, I nearly destroyed everything. Not everyone knows how tracks work. Better, website, instructions, and customer service are needed for this company.

Great product, instructions could be better Product works great, just what I wanted. Instructions and specs could be better. Online description says light can be wall mounted but instructions did not explain how to do it and wasn't obvious. Called customer service. Turns out it requires a special tool (drill bit extender) that I did not have, so I had to jerry-rig something.