Customer Service is Fantastic, bar none. We ordered the Uproot vacuum and are enjoying its splendid job of removing Daisy the dog's profuse amount of hair! This is a required product for dogs that shed daily, no matter the season! The dryer sheets are working well too. I even ordered some for my daughter to try. But the best thing about Uproot Clean is their quick, responsive and friendly customer service!

Return Policy and actual return policy they state don't match! I am updating my review to confirm that because I showed the screenshot that their website doesn’t differentiate between faulty or not wanted products with receiving the shipping label, they are honoring it. I did receive the shipping label via email, so I can ship it back at no extra cost to me. Abysmal customer service once I pointed out a position they needed to take per their website. They were super quick to respond when I said I wanted to return the item (30 days after purchase). Their website states 60-day money back guarantee and their refund policy specifically states that they send the return shipping label. They told me I have to ship it back (giving me the address) which means it's on me to ship it back. It'll cost a lot of money to ship it back. When I asked for the return shipping label, they told me they don't send them out. I reiterated that per their website (showing proof of their website attached to the email), they state that they sent out the return shipping label. Crickets. Haven't heard back the rest of the day, despite initially they were emailing super quickly. They have no phone number to call, so you can only email to gain resolution. I'm super disappointed and I will not recommend this product to anyone, just because of their return "policy" and customer service.

Great tool & a great company. I am very pleased with my purchase of the uproot clean pro. I have 3dogs & 7felines & this tool keeps the fur at bay...vacuuming just doesn't pick up all the fur...this tool does. Also if u should have any questions...their customer service is awesome...very professional & polite. All around a great tool & company.

This product absolutely works This product absolutely works! I have an Australian Shepherd who sheds 365 days a year and this product gets up hair that my vacuum misses. I started with the smaller Uproot and then graduated to the Uproot extra. It delivers as promised. And I need to commend their customer service for speedy responses! All around a stellar experience for me!

It was such a pleasure and suprise to… It was such a pleasure and suprise to get such great customer care. Thank You