Using Havenly for third time and love result I’m on path building my dream home in one bedroom Brooklyn rental apartment. In some point I realized I need help and discovered Havenly designer services. I just finished third project using Havenly and I’m really love how my apartment looks more and more like me. My designer Emily replies super quickly to my messages and she offered so many options for furniture and accessories to buy directly from Havenly! She was open for my ideas and living room she created for me looks just perfectly cozy and functional.

Ignored and disregarded Already felt a bit bait and switched when the prices for their 50% off sale were artificially higher, but ignored the red flag. Havenly cancelled my designer 'due to high demand'. I then found out she was still available, but another week later, which means they just put someone in front of me. I guess they were more important? I already was waiting 2 weeks for that designer to start (which is on the low end - most are going to wait over a month before they even start working on your project). When they cancelled the designer, I lost my 'place in line' and had to start the wait over again. I reached out to customer support who repeatedly ignored/disregarded/declined to address any of my concerns. It seems like unless you're a big spender you are completely unimportant and deprioritized. That's a fair business choice, but I wish they'd at least just process my refund once I found out I was going to have an abysmal experience.

Great Experience Redesigning my space Really great experience working with Havenly, specifically Sarah Cerda as my Designer. I moved apartments and was looking for help to update the space, but still keeping the couch and some other pieces in the room. Sarah worked on mood boards and a floor plan with suggestions I had not even considered. She then worked back and forth on three different concepts, incorporating our feedback on styling and price along the way. We are thrilled with how the space came out and how helpful it was to have someone help suggest design ideas and actual items. I was super overwhelmed by all the possibilities and could not have gotten the space done without Sarah's ideas. She was patient and always happy to provide alternative options and I would absolutely work with her on another room in the future! I've also recommended Havenly to SO many friends! Thanks Sarah :)

I had a fantastic experience working… I had a fantastic experience working with my deisgner Gabriela Martinez. She was professional, kind, patient, and brought my aesthetic ideas to life. When an item I ordered came damaged, Gabriela was quick to assist. She has my highest recommendation and I look forward to working with her in the future.

I am furnishing a home long distance-… I am furnishing a home long distance- wan dipietro was a great designer- accessible,respectful,thoughtful- in tune with my vision. She was on time for all zoom appointments and communicated easily thru the havenly site. I have received 1/3 of my furnishes to date- all going smoothly- the rest won’t be in for a month- only downside!