Using Havenly for third time and love result I’m on path building my dream home in one bedroom Brooklyn rental apartment. In some point I realized I need help and discovered Havenly designer services. I just finished third project using Havenly and I’m really love how my apartment looks more and more like me. My designer Emily replies super quickly to my messages and she offered so many options for furniture and accessories to buy directly from Havenly! She was open for my ideas and living room she created for me looks just perfectly cozy and functional.

Two cancellations and no deliverables I have now had two designers cancel on me, the latest after waiting a month and just got a cancellation notice a week before the project was due. Really disappointing experience. Absolutely nothing delivered to-date.

So happy I discovered Havenly My experience with Havenly has been wonderful! Christina N is a joy to work with. She has an excellent eye, a knack for picking up on your personal style, and is endlessly patient. Thank you for being so generous with your genius, Christina!

I am furnishing a home long distance-… I am furnishing a home long distance- wan dipietro was a great designer- accessible,respectful,thoughtful- in tune with my vision. She was on time for all zoom appointments and communicated easily thru the havenly site. I have received 1/3 of my furnishes to date- all going smoothly- the rest won’t be in for a month- only downside!

I used Havenly for a whole house design… I used Havenly for a whole house design in 2021 and loved it. I spent over 30k with them and loved my designer so when I moved to a new house, I needed to do one room and engaged Havenly again. I have to say they are a completely different company now. My biggest complaint is their customer service team. They have absolutely no way to speak to a human being. If you call the number, it makes you send an email and they have 48 to 72 hours to get back to you. They don’t update the shipping details from their vendors frequently enough. The delivery dates they give you go by and then you email them and they don’t respond for days when you are expecting items. That gives them a built-in excuse because they seem to always blame the vendor. I ordered a leather sectional from them, and it was delivered by Wayfair, but had a damaged piece. The driver had me text the pictures of the damage and then Wayfair called me immediately to replace the item. The day they were to replace the item, they never showed. After spending 45 minutes on the phone with Wayfair customer service they told me that the account had been flagged for fraud because the credit card number is not the same as mine. They said Havenly has to call them. So I waited a week and a half for the replacement and then now I have to wait for Havenly to get back to me which will take days. Their design services are excellent. The customer service model is really really awful. I recommended Havenly to many many people, but will never do it again. I hope to finally have this sofa situation resolved, but I know it’s going to be a nightmare.