Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.

Wonderful I bought this bracelet for my granddaughter who goes to Temple University. I ordered it on Tuesday and received on Wednesday and when they received the order they called r inform me that the finish I ordered was not available and did I want to change. The bracelet is very nice and the customer service is terrific!

I was disappointed to receive an email… I was disappointed to receive an email a few days later that 2 pieces I ordered they didnt have after all and a refund was being issued. While I'm glad for the refund had I known that the website merchandise wasn't up to date I would have ordered my pieces from another store because they were in a end of year sale. By the time I received email I couldn't t find them anywhere else.

I love what I ordered from Urban… I love what I ordered from Urban Fusion! Delivery was quick! The only thing that bothered me was I received no updates from USPS until it was delivered but that was their problem, not Urban Fusion! I'm sure I'll be ordering again! Mary

Nice experience! First time buying at Urban Fusion and it was really nice (I found them because I was looking for a charm that was out of stock on the official Pandora website and as a authorized seller I could find the charm and the same sale that was happening at the time). Fast free shipping, in 3 or 4 days I received my Pandora charms. I had to return one of my items because I bought the wrong size and they promptly sent the return shipping label. I will definetly buy again with them.