Snobby Employees! I went to this store two seperate times, both times I was completely treated like an outcast, the staff acted like they were so much better than me and constantly had their noses in the air. When I told them my price range was $60 and under, two employees turned to eachother and laughed while one rolled their eyes. When I finally checked out the woman behind the counter handed me the bag like I had a disease or something. Totally uncalled for and the absolute WORST customer service I have ever seen. Never coming back here and neither will my family after this incident.

I ordered two lovely Caldera soaps in… I ordered two lovely Caldera soaps in glass containers. One of the soaps was broken upon receipt. Emailed immediately to the contact listed on my order via PayPal. I also emaied pictures of the broken goods. Items were poorly packaged. I am very surprised both glass containers were not broken as packing materials were very sparse for the box they used for shipment. I am unhappy they have not gotten back to me to send a replacement or provide a refund.

Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.

She Made Me Feel like a VIP client and… She Made Me Feel like a VIP client and I had Never purchase before she show me many different spacers and charms...I received a bracelet as a gift from my dad with one charm and 3 spacers..I walked out purchasing a charm n spacer...she was very informative on how properly take care of the bracelet .

Nice experience! First time buying at Urban Fusion and it was really nice (I found them because I was looking for a charm that was out of stock on the official Pandora website and as a authorized seller I could find the charm and the same sale that was happening at the time). Fast free shipping, in 3 or 4 days I received my Pandora charms. I had to return one of my items because I bought the wrong size and they promptly sent the return shipping label. I will definetly buy again with them.