Ashley
GBCustomer Support lacking Salesperson and local installer were great. Sale was a bit rushed, but overall fine. After the sale customer support is limited. Never actually able to speak to a human who could or would help. They may have 24 hour monitoring, but tech support is via phone messages and “support tickets” at their convenience, not the customers. If the installation technician had not given me his number I would have been sunk. He made extra effort and even he could not resolve one issue. They also failed to inform me that the app you must download is not fully supported and I still had to call to have my personal alarm schedule changed. Not a fan, should have stayed with Vivint.
Michael Barbato
GBGary and William are the best all… Gary and William are the best all around! They make us feel like family and safe! If we need anything they are always here! The product is great! Will stay faithful to the company because of the service!
Richard Johnson
GBAnthony was very valuable to us Anthony was very valuable to us. He’s very knowledgeable about your products and probably couldn’t find a nicer guy. Thank you
Anne
GBProfessional Setup, Installation, and Follow-up. Both the sales representative and the installation technician were professional and did a great job. They made the switch from my current security company painless and offered excellent support throughout the process. I feel confident that they will continue to provide any needed support for their product.
Derrick Wallace
GBSalesman and installer was very… Salesman and installer was very professional and the installer even help me after hrs with connecting my wife to app