I enjoyed the input from Darnell I enjoyed the input from Darnell, he was honest with explaining the try out time to me and my opinions later on. Which I am still debating on. I like the system a lots have no problem with it.

Anthony was very valuable to us Anthony was very valuable to us. He’s very knowledgeable about your products and probably couldn’t find a nicer guy. Thank you

I really feel like I am protected from… I really feel like I am protected from unwanted intruders and you have made me feel a lot better about it now that you are going to be able to do what you need to do so I can know how safe I really am. Thanks for everything. 👍

Customer Support lacking Salesperson and local installer were great. Sale was a bit rushed, but overall fine. After the sale customer support is limited. Never actually able to speak to a human who could or would help. They may have 24 hour monitoring, but tech support is via phone messages and “support tickets” at their convenience, not the customers. If the installation technician had not given me his number I would have been sunk. He made extra effort and even he could not resolve one issue. They also failed to inform me that the app you must download is not fully supported and I still had to call to have my personal alarm schedule changed. Not a fan, should have stayed with Vivint.

Professional, caring and knowledgeable representative What made our experience great was Miguel Carmona, our Safe Home Direct representative. While Miguel was very professional and knowledgeable about the products and services, he was personable and made my husband and me feel that he really cares for his customers. Miguel was very thorough throughout the presentation; answered our questions with knowledge and ease. We were excited about the home security upgrade install that would take place later in the day. Our security installer, Fotu, was efficient, knowledgeable and very kind. Everything went off without a hitch! Thank you for keeping us safe, Safe Home Direct! Bill and Corina Magill