The Sill has provided the worst… The Sill has provided the worst customer service I have ever experienced. It is extremely difficult to get a reply from them - expect to wait days. I received a plant in terrible condition, then a replacement in the same state, and they still have not refunded two plants I never received after nearly a month of my follow ups. Shockingly terrible service. Buyer beware. Follow up - Despite the message below, I did not receive any response or contact. from The Sill. Again, absolutely atrocious.

LOVE LOVE LOVE THIS SITE/STORE LOVE LOVE LOVE THIS SITE/STORE! I JUST STARTED TO GET INTO INDOOR PLANTS. PRIOR TO THAT, I DID EVERYTHING I COULD PLANT OUTSIDE! I LOVE FLOWERS, PLANTS, VEGGIES,, AND STARTED TO GET INTO ANYTHING THAT I POSSIBLY COULD WITH MY YARD, OF COURSE, BEING WITH THE FACT THAT I RENT, SOME LIMITATIONS. BUT NOW INDOORS, THE SKY IS THE LIMIT! I STARTED WITH SOME ROOTS TO PLANT N NOW I CANE ACROSS YOUR ENDLESS POSSIBILITIES!

I ordered almost $1000 worth of plants… I ordered almost $1000 worth of plants and pots. When everything arrived, a majority of the plants were badly damaged. The leaves were either broken, black or wilted. I contacted the customer service within the 30 Customer Happiness Guarantee. They were only willing to refund the cost of the plants, but I would need to pay out of my own pocket the return of the pots that came with the plants. There was no way I was going to allow them to double dip for the cost of the pots. My advice, stay away from The Sill and buy your plants for a local nursery or Home Depot. The plants are in much better shape and the customer service doesn’t suck!!

The Sill Stole Money From Me The Sill took my money and did not provide a product for that money. After 3 requests, they're not able to produce a tracking number or anything to my satisfaction. They take over 1 business day to respond to every single email to buy themselves more time to find any answer. This is a poorly run service that sells overpriced plants that you can get at your local nursery for 1/3rd of the price.

Completely different than the Large… Completely different than the Large plant promised. It was half the size and they never emailed me back. Sill sucks, customer service sucks. I would give a negative 5 if i could. You guys are absolutely the worse kind of deceptive liars.