Update to 4/11 review Wanted to provide an update to my initial review 3 weeks ago. I am giving the overall rating a 2 now that my experience with GSC is just about over. The good news is the first part of my order arrived yesterday with the other part due to be delivered tomorrow. So it took 4 weeks on the nose for my order to be delivered. If you have anything that is time-sensitive, I suggest looking elsewhere until GSC truly is back to operating normally. I do feel badly for the employees who are trying to dig themselves out of a mess. With an issue that appears to have surfaced in February, though, it is perplexing that issues still remain nearly 3 months later. I received the e-mail from GSC's Chief Operating Officer(?) last week that was likely sent to hundreds of customers. I appreciate the gesture - better late than never - but the intentional decision not to comment at all about what GSC has/is/would be doing to get this resolved was disappointing. We don't need all the details, but some would certainly have been appropriate to share. Best of luck to everyone with their orders.

Should have come here first! I had spent a lot of time searching online for a special cover for new cacti I'm trying to grow in zone 7. I had been using a laundry basket and it look ridiculous but I couldn't find anything else. Then, it occurred to me to check Gardeners supply and I immediately found exactly what I was looking for. The price was fair and the measurements were perfect. It is exactly what I needed. Thanks!

Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

Terrible customer service management Terrible customer service management. Have waited weeks for the shipment of my goods. If the company is facing delays, they should inform customers of this! It’s unacceptable to not respond to emails asking for a status of shipment or take 30 mins to answer a phone call. Would NOT recommend company.

11 days, order still hasn't shipped I ordered a seed starting kit and mix from Gardeners Supply Co. After 11 days, the order still hasn't shipped. When I called customer service, there was a 23-minute wait to speak with a rep. (!) I sent an email instead and am waiting to hear back. Unacceptable, will never order from them again.