Worst experience ever Worst experience ever. I trusted Flora2000 with delivery of a rather expensive bouquet of flowers on Valentines day. Firstly, their communication is automated, delayed and poor. Secondly, the flowers were never delivered. If a flower business cannot deliver flowers on the single most important day in their business then that goes to show how inefficient and terrible they are at business. Appalled.

I wonder what these people think about… I wonder what these people think about a special day that gets ruined because of unresponsive not delay but no delivery was made. I need a refund please be responsive just the way you were responsive before the payment was made.

Impressive service I was very impressed with the professionalism I experienced with my recent order.The recipient spoke in glowing terms of the packaging and of course of the quality of the flowers she received.I will most definitely be using your services again.

Poor (non-realtime) customer service. Ordered a cake to be sent to recipient in another country. Bank account debited. Company emailed ‘We don’t know if you’re genuine, so have to speak to you’. After getting past that stage (even though bank accepted transaction without query), company sent email stating cake would be delivered. Second email came later saying cake would not be delivered due to location of recipient. Refund supposedly triggered (waits in anticipation). Real-time chat didn’t work and initial emails took hours to get response. This is not how to operate an international company’s customer service.

The gap between the picture and the reality. I ordered from you website a beautiful… I ordered from you website a beautiful cherry blossom arrangement, very luxurious with flowers. What was delivered to the recipient was a skinny plant with one or two branches and one measly flower. I was horrified when she sent me a picture of it, which in no way resembled what I had ordered from you. This is the second time this has happened.