Poor (non-realtime) customer service. Ordered a cake to be sent to recipient in another country. Bank account debited. Company emailed ‘We don’t know if you’re genuine, so have to speak to you’. After getting past that stage (even though bank accepted transaction without query), company sent email stating cake would be delivered. Second email came later saying cake would not be delivered due to location of recipient. Refund supposedly triggered (waits in anticipation). Real-time chat didn’t work and initial emails took hours to get response. This is not how to operate an international company’s customer service.

Surprises and arrival...in a 'timely' fashion...! I have been able to utilize Flora2000.com for every occasion imaginable. From Birthdays, to VAlentine's Day regards, to Just because occasions...there are so many times to celebrate with family, even if they are not nearby in physical proximity, for the times being. Truly <33 their prompt deliveries and varieties to choose from. When you think of '..family', who do 'you' think of ?

Smooth. Snappy. Efficient Smooth. Snappy. Efficient Placed an online flower order in Detroit for delivery to Chile Arrangement arrived in beautiful condition and when promised. A customer service e-inquiry was made, after the order was made, which was promptly and completely answered. A flawless transaction. Thank You!

Sending a Bouquet during Pandemic Time. My mom got her bouquet on the agreed date. This is an overseas order and it is a thrill that she receives flowers from somebody from afar. Also glad for Flora2000 to acknowledge my instruction to ensure my bouquet is clean and protected enough, for an old woman who is not yet vaccinated.

Prompt delivery and excellent… Prompt delivery and excellent communication by email to notify us when the flowers had been delivered. The website was the clearest and easiest to follow when placing an order.