Poor experience and glacial pace As far as I can tell, this is just a dropship company that orders directly from the factory in China and doesn't maintain warehouse stock. While they did eventually fulfill my order, it took over 7 months and a dozen follow-up emails. Overall, I don't recommend this company and won't do any future business with them. To add more detail: I placed an order in August 2023 for 4 grill accessories (a wok, a wok ring, a griddle, and some drip pans). They emailed that the items were backordered and would arrive in December, 4 months later; I replied that was unacceptable and I'd like a refund. Suddenly 2 of the 4 items were available to ship immediately, which I agreed to and received within a month. But it took until March of 2024 (7 months!) and multiple back and forth emails (including ignored requests for refunds on the outstanding items) before I received the final two items. To their credit, I did eventually receive all of the items that I purchased. But the experience was horrible, took forever, and I wouldn't recommend them. I'd be particularly wary of giving them hundreds of dollars for a grill.

Overall not a bad experience Overall not a bad experience, but the stove sat in a warehouse here for 15 days before they delivered it. Overall I’m satisfied.

Did not receive the drawer I ordered Did not receive the drawer I ordered; an incorrect drawer was delivered instead. Now it's a hassle trying to get my originally ordered drawer and return the incorrect sized drawer. And, to top it off, Grill Collection is charging me for returning the incorrect item!

Broilmaster parts I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing to hunt for these parts on Amazon, I could have avoided this shipping expense. Also, some parts came "incomplete", needing to cannibalize the old assembly. This is not Grill Collections issue, although their order process clarification might have avoided this situation.

Great Experience! Great website, great order-taking, excellent price, quick shipping-- I love these folks! There was one small issue regarding communications in the shipping process. Basically, the company and the shipper were not in step. Fortunately, I returned from a business trip early and was able to receive the grill. I hate to think of that box sitting in the rain at the end of my driveway for two days! Would I buy from them again? Absolutely! Would I recommend them to family and friends? Already have!