Steve Fabian
GBFast shipping Fast shipping! Item was a promised!
Nilo Mulles
GBExcellent Excellent. Michelle is outstanding. I purchased a product a few weeks back. And Michelle did her best so I can pick up the unit for an event at home that weekend. The Napoleon grill also is top notch.
Don Jaffe
GBBait and switch Well let's start with your website saying I'd be getting 5 drip pan liners. In two different areas it said this. I got 3. I could've ordered from other places with 3 and free shipping. I figured 5 and paying for shipping it would still be worth it. Secondly your customer service sucks. Emailed crickets. Voice-mail crickets. I had to actually call and talk with someone. Was told I'd be getting some kind of refund. This was around noon. Still waiting.
TonyN
GBExcellent customer service Excellent customer service, good prices, and fast shipping... Will be shopping here in the future as well!
Valued Customer
GBEasy process Easy process. Was some Damage to the grill and accessories during shipping, the customer service team really stepped up and made everything right. I had replacement parts sent out asap direct to my home from the manufacturer. Would gladly and confidently purchase from here again!