Very unresponsive service ruining a product with great potential As an advertising merchant with $20k-$50k monthly budget on nextag alone I am frustrated with the Customer Service or the total lack of it. I sent out 3 messages to them and they responded on day 10 saying they are looking into the matter and it has been 2 weeks since then. I have lost faith in their management. I know very smart employees (ex-colleagues) who worked here but the senior management is quite poor.

Horrible Customer Service HORRIBLE CUSTOMER SERVICE!!! As a merchant listing our products online with Nextag I am appalled with their customer service. They deactivated 3 of our shopping feeds without ever contacting us. NO EMAIL! NO PHONE CALL! And this happened a week before Thanksgiving, the busiest shopping time of the year. We called multiple times but the only number listed is a call service number. We left several voicemails and never got a call back! We have been a merchant with Nextag for a long time so I was able to find a very old phone number which an engineer picked up. He told me to call the 1-800 call service line. I asked him to send me to someone in customer service, and he told me again to dial the 1-800 line. I asked him for anyone else and he said he didn't know anyone else at the company at all. He honestly told me he knew no one else that worked at the company with him. They finally emailed us back after I clearly asked for a call not an email. Their email gave us three very generic tips to get our feeds back live, none which are guaranteed to work. This is the worst customer service experience I have encountered as an online merchant. I am not a fan of writing negative reviews but they left me no choice. I understand they are probably cutting back because they are scared of the new Google Shopping but customer service is not the place to cut back. It's clear they have moved all their staff to India and only reply via email. It is outrageous that we spend the money we do with them every month and don't have a representative to deal with. I hope Google Shopping puts them out of business. It is actually easier to get a hold of someone at Google on the phone, and that is saying something. If you are a merchant looking to list your products with Nextag you better think twice.

WORST COMPANY WORST COMPANY I sent numerous emails to close my account and refund our funds and it has been over 1 1/2 years now. MERCHANTS BEWARE

Nextag has a large choice of products I have shopped several times at Nextag and each time I managed to find the right product within my budget. I shopped for contact lenses on Sunday through Nextag and I received them the next day as promoted on the site. Nextag helped me find the cheapest price. The customer service of the shop was amazing just as the reviews on Nextag said. I think Nextag is really easy to use. I also shopped for bags and suitcases there and I was amazed by the choices of luggage.

Ordered on wowcher a paur of earphones … Ordered on wowcher a paur of earphones and still not recieved them 3 weeks later!!! They was a birthday present and have not been recieved not happy at all about this I will NEVER USE THIS SITE AGAIN!!!