Ordered a leather bag from Levinson… Ordered a leather bag from Levinson leather goods. When it finally came, it was not protected properly (in a plastic bag). The leather bag is also nothing like the image on their website. Damage Bag came in with scrapes and marks all over it (I have images). Product The bag we ordered, based on the website, was a square sided bag, stiff (vertical sides). The bag received was a flat bag - not that they shipped the incorrect bag, but the way that it was packaged resulted in the shape changing and it would never return to the correct shape. Return Policy. We contacted Levinson to return the bag. The replies came sporadically - first asked us if they could send us another bag (no....as the problem was in the design), and then we were given a ship to address for the return (and they charge a $30 restocking fee). The shipping and restocking fee added up to $80 for a $200+ bag we did not get. Just a warning to others out there from a dissatisfied customer. UPDATE I received a phone call from a Nathan (the owner at levinsonleathergoods.com?) at 8:40am. As an aside, the number that came up on my phone was a SCAM number, which is telling. Nathan started off explaining to me that the bag I received was perfectly fine. I guess my eyes were lying to me. I was told that the scratches and marks were actually distressed... He tried to not let me get a word in but I stopped him - told him that everything written in my review is 100% accurate, and that in light of that levinsonleathergoods.com should refund the restocking fee and the shipping back to California (keep in mind that it is not that we did not want the bag, but is was damaged and not as per the image on their website). He told me that he would refund the restocking fee ($20), but would never ever refund the shipping back to California. Several times he mentioned that he could have this negative review removed in an instant. I told him to go ahead - it's not about the $70 or $80, it's about principle. I don't care about the money at this point. Now I understand why amazon has grown so large - service and return policy. Update 2.0 Levinsonleathergoods.com' owner seems to be digging deeper and deeper by not telling the truth. Bizarre - just a warning to others' Their response is not accurate. When my wife requested a refund we were offered a replacement bag (which, given the poor quality and damage due to packing she refused) but this was not "immediately offered". They seemed to not want to refund cash. Money issues possibly? Jessica (Levinson) did call my wife almost a week ago and relayed how her husband Nathan should never have been involved with customer service and apologized for his behavior. She told my wife that we would be refunded the $50 shipping that we incurred but we have not received the refund as of today. The $20 was refunded recently, after several emails. My guess is that Nathan (her husband) has told her not to refund the return freight charge. The smart thing to have done by levinsonleathergoods.com was to send us a return label, refund the full amount and move on. (a) Nightmare to deal with this company. p.s. rereading their response to my experience: "family owed company", this implies a close knit family owned business with family members and employees out in the back of a factory making leather bags. The bag we ordered came from India. They basically drop-ship. Took three weeks to get the bag which came direct form India. That means that they don't keep inventory and possibly never see or inspect their product.

3rd grader cut leather lines, hand sewn after school in India FYI - they don't post real reviews on the site, they filtered mine. Bag arrived direct from India in a smashed up FedEx box all taped up. It was rather amusing to watch my wife try and open it. They did try to protect the bag inside with a poorly silk screened burlap bag trying to mimic a luxury handbag sash. The bag was rubbed with a mink oil to soften it, some residue remained. It is a distressed bag (Cobalt Buffalo Briefcase) so being a little beat up from transport was OK. The shoulder strap clasp was busted on one side, no spring return to hold shut (at least it still holds up the bag). The cuts on the leather are not straight, plan on 3rd grader quality straight lines. You can tell it is hand crafted and sewn, this part was better craftsmanship. The inside liner was of basic quality fabric. Overall, disappointed no one reached out when I placed my review with the broken strap, would have given a three star review had they at least tried. I expected more I guess, and thought this would be of better quality... but hey $200 is $200 bucks.

Beautiful product Beautiful product, great pricepoint and excellent customer service! Highly recommend!

Very satisfied Very satisfied with my experience purchasing from Levinson Leather Goods! After coming across their website I spoke to a representative named Jessica and she helped me narrow down the right buffalo leather bag for me and helped place the order over the phone. The bag arrived quickly and is even better quality than expected. Will definitely recommend them to others in the future.

I absolutely LOVE the bag I received… I absolutely LOVE the bag I received from Levinson today. I ordered it through an internet pop-up and just decided it looked like it was worth a shot. I'm so pleased with it. They save money on elaborate packaging and pass the savings on to us. (Your bag will arrive flat, packed in a Fed Ex mailer.) The bags on the site are broken in. Of course, the new bag you get will have a fresher and maybe, at first, less charming look. But it just takes time. It's well made. It's absolutely what they have advertised. I encourage you to order from them if you are looking for a bag like this.