Ordered a leather bag from Levinson… Ordered a leather bag from Levinson leather goods. When it finally came, it was not protected properly (in a plastic bag). The leather bag is also nothing like the image on their website. Damage Bag came in with scrapes and marks all over it (I have images). Product The bag we ordered, based on the website, was a square sided bag, stiff (vertical sides). The bag received was a flat bag - not that they shipped the incorrect bag, but the way that it was packaged resulted in the shape changing and it would never return to the correct shape. Return Policy. We contacted Levinson to return the bag. The replies came sporadically - first asked us if they could send us another bag (no....as the problem was in the design), and then we were given a ship to address for the return (and they charge a $30 restocking fee). The shipping and restocking fee added up to $80 for a $200+ bag we did not get. Just a warning to others out there from a dissatisfied customer. UPDATE I received a phone call from a Nathan (the owner at levinsonleathergoods.com?) at 8:40am. As an aside, the number that came up on my phone was a SCAM number, which is telling. Nathan started off explaining to me that the bag I received was perfectly fine. I guess my eyes were lying to me. I was told that the scratches and marks were actually distressed... He tried to not let me get a word in but I stopped him - told him that everything written in my review is 100% accurate, and that in light of that levinsonleathergoods.com should refund the restocking fee and the shipping back to California (keep in mind that it is not that we did not want the bag, but is was damaged and not as per the image on their website). He told me that he would refund the restocking fee ($20), but would never ever refund the shipping back to California. Several times he mentioned that he could have this negative review removed in an instant. I told him to go ahead - it's not about the $70 or $80, it's about principle. I don't care about the money at this point. Now I understand why amazon has grown so large - service and return policy. Update 2.0 Levinsonleathergoods.com' owner seems to be digging deeper and deeper by not telling the truth. Bizarre - just a warning to others' Their response is not accurate. When my wife requested a refund we were offered a replacement bag (which, given the poor quality and damage due to packing she refused) but this was not "immediately offered". They seemed to not want to refund cash. Money issues possibly? Jessica (Levinson) did call my wife almost a week ago and relayed how her husband Nathan should never have been involved with customer service and apologized for his behavior. She told my wife that we would be refunded the $50 shipping that we incurred but we have not received the refund as of today. The $20 was refunded recently, after several emails. My guess is that Nathan (her husband) has told her not to refund the return freight charge. The smart thing to have done by levinsonleathergoods.com was to send us a return label, refund the full amount and move on. (a) Nightmare to deal with this company. p.s. rereading their response to my experience: "family owed company", this implies a close knit family owned business with family members and employees out in the back of a factory making leather bags. The bag we ordered came from India. They basically drop-ship. Took three weeks to get the bag which came direct form India. That means that they don't keep inventory and possibly never see or inspect their product.