Great Bed AWEFUL delivery I really hope the company figures out a better and more reliable delivery process. The "White glove" delivery service I paid was inadequate to say the least. Very dirty and required my son and I to carry mattress upstairs. no recourse to pursue from Intellibed.

Not worth the cost This is third swap on firm from Mattress Firm. Tried Beautyrest Silver x firm ( lumpy), Sealy Ortho Ultra firm ( too hot and hard) and this $8000 mattress. Once settled into bed, is “firm” but with two people, the challenge in changing positions lends to frequent awakenings. Also bed does not cool! I truly prefer the Beauty rest sleep quality and cooling even tho it leaves ridge down center.

Not rested and in pain Writing this as I lay on this ridiculous uncomfortable bed not being able to fall asleep. I was having back and hip issues when I woke up on our 12 year old mattress so figured time for new one. Sales guy used his fancy words and basically insinuating this was the best mattress there and would help with all my issues. Wrong, it's so hard to get comfortable and fall asleep. It's so stiff and dips making my waist, hips shoulders and even my head hurt. I have to put pillows around me to add support. I wake up so many times throughout the night to change positions which is struggle to try and simply roll over. The so called value of this mattress is so not worth my pain and lack of rest, I just want to cry!

Uncomfortable We gave it a thirty night stay, but could not get a good night sleep on this mattress. Customer service in handling our questions/concerns and in the ordering process was top notch.

Defective Mattress, Defective Warranty After two years, the mattress is slumping on one side and bulging at the side. "20 Year Warranty" is worthless since you have to ship it both ways (upwards of $1200-$1500) and they'll deny your claim if there's any stains or marks on the mattress even if they have nothing to do with the damage. Basically you get to pay half the price of the mattress in shipping just to get denied.